Order Entry Clerk - Maternity Replacement

Location: Rome, ItalyWork shift: StandardBase pay: Not disclosed (pay varies by location)ResponsibilitiesHandle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when neededRespond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriateBuild and maintain a solid understanding of the company’s products and servicesIdentify customer needs and clearly communicate relevant information to internal service and technical departmentsAccurately record customer interactions using internal systems and data entry toolsQualificationsTechnical Diploma or equivalent qualification (approximately 12 years of education)At least 2 years of experience in a customer service or contact center environmentConfidence in handling customer interactions by phone and emailAbility to navigate computerized systems and learn new applications quicklyStrong communication skills, problem‑solving mindset, and customer‑focused attitudeBenefitsBe part of a collaborative and supportive teamDevelop your skills in customer service and communicationWork in an environment that values quality, reliability, and continuous improvementAbbott is an equal opportunity employer and welcomes & encourages diversity in our workforce. #J-18808-Ljbffr