Parts & Service Field Force Capabilities & Development

ROLE

Parts & Service Field Force Capabilities & Development

Role purpose

Own the tools that equip NSC Area Operations Managers to perform — including product ownership of the AI Business Coach — and build commercial capability of the field force and Authorized Repairers through data, training and network recovery action plan (Q4 quartile).

Key Responsibilities:

• Act as product owner for the AI Business Coach, a tool to facilitate and optimize field force job in term of network performances analysis, opportunities identification and action plans development: define requirements, manage development backlog, oversee adoption and improvement cycles;
• Collect and synthesize Zone managers feedbacks to continuously improve AI coaching outputs;
• Own the broader field force tool suite — deployment, documentation, user support;
• Design parts commercial training for NSC aftersales field staff and dealers key figures (service advisors, etc.);
• Own the Quartile4 network development program: support underperforming & new authorized repairers to reach commercial baseline;
• Develop country-specific training materials, e-learning modules, and job aids.

Requirements:

• At least 5 years experience in Aftersales / Parts & Services , ideally with field force or network experience ;
• Strong credibility with Zone Managers and dealer network ;
• Solid understanding of parts business, service KPIs, and commercial levers ;
• Data-driven mindset to translate insights into concrete action plans ;
• Experience in tool / product ownership (AI, dashboards, digital solutions) ;
• Proven capability in designing and deploying training programs ;
• Strong stakeholder management and ability to influence without authority ;
• Pragmatic, performance-oriented, and comfortable bridging HQ (tools) and field execution
• Availability to travel (10–20%)

Location : Rivalta di Torino (TO)