Passenger Charter Broker - Milan

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Opportunity

We are looking for an experienced Passenger Charter Broker to join our team based in Milan, Italy .

Purpose of the Role

• Client Acquisition and Relationship Management : Proactively source potential clients through cold calling, nurturing established relationships and developing new connections to secure charter flight contracts.
• Aircraft Sourcing and Contracting : Utilize a variety of tools, industry connections, and methods to source suitable aircraft at competitive prices, liaising with operators to deliver tailored solutions for client needs and contracting the client and operators accurately and efficiently.
• Comprehensive Flight Management : Oversee all aspects of flight operations from booking to completion, including compliance, finance coordination, catering, ground handling, slots, and permits, ensuring seamless service delivery until passengers leave the arrival airport, maintaining consistent high standards across all flights, every time.

Key Responsibilities of the Role

• Maintain a high and consistent volume of cold calls to identify potential clients, generate new business opportunities and achieve sustained results that meet or exceed KPI expectations.
• Follow-up promptly and consistently on all calls and leads to build a strong sales pipeline.
• Log business activity of calls and meetings on the Company CRM accurately describing development of the business opportunity and consistently follow up to ensure maximizing potential deals and bookings.
• Explore new business opportunities and untapped markets through research, cold calling, and industry networking to grow the client portfolio.
• Build and maintain strong relationships with clients, ensuring their needs are met and they receive excellent service.
• Demonstrate excellent aircraft knowledge to identify and source the most suitable options for each client’s specific requirements.
• Stay informed on industry trends and operational updates, continuously improving knowledge and skills to enhance service delivery and maintain a competitive edge.
• Work closely with internal teams, including Risk and Compliance, Legal, and Finance, to deliver seamless services to clients and ensure all processes adhere to regulatory requirements, contractual obligations and Company standards.
• Meet and exceed the expected KPI targets and objectives set for cold calling, client acquisition, and business development, ensuring consistent performance and alignment with company goals.
• Travel as required in line with business requirements, ensuring full flexibility to support operational demands.

What will our ideal candidate have?

• Minimum of 2 years of relevant experience within Aviation.
• Experience in Passenger sales.
• Experience in air chartering.
• Knowledge of the local Italian and regional EU market.
• Be proactive in the market to identify business development opportunities.
• Fluent Italian and English language skills at an effective operational command.
• Ability to successfully balance client needs with business objectives.

What’s It In It For You

• Opportunity to join a global company and be part of a diverse international team.
• Professional development and career opportunities.
• Unlimited access to thousands of courses on LinkedIn Learning platform.

Equal Opportunity Employment

Chapman Freeborn promotes equality, diversity, fairness and respect for staff at all levels, and we provide equal opportunities in all aspects of employment.