Payment Support Agent (fluent Italian AND Spanish)- 6 months Fixed-Term position Milan, Italy

At Scalapay, we’re shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we’re looking for people who thrive in change, think boldly, and take initiative.

If you’re ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe’s most ambitious fintech teams.

THE MISSION

We are looking for a full-time Payment Support Agent (Italian AND Spanish fluent) to join the Payment Support team in our Operation department.

This position is based in Milan, but from here we manage customers all over Europe. This team plays a key role within the company, being responsible for contacting insolvent customers through outbound communication activities.

The Payment Support Agent must be prepared to work in a very fast-paced and highly dynamic environment, where optimal time management is essential for the role.

A human relationship with the customer and an inclination towards problem solving are also key; empathy and active listening skills are required to understand needs and find solutions.

MUST HAVE

• Excellent command of Italian (native or near-native speaker C1-C2), and Spanish (C1), and good knowledge of English (B2)
• Ability to work under pressure
• Ability to multitask, prioritize, and manage time effectively
• Basic knowledge of the main IT tools/familiarity with CRM systems and practices
• Critical thinking skills through strong customer orientation and ability to adapt/respond to different types of characters
• Excellent verbal and written communication skills

NICE TO HAVE

• Strong customer-orientation
• Willingness to work in a team
• Previous experience in call centers/phone and written communication preferred

KEY RESPONSIBILITIES

• Manage incoming written replies from customers via e‑mail and messages
• Prompting payments by sending emails, messages and phone calls
• Assist customers with payment by finding solutions to their problems according to company guidelines
• Provide accurate, valid and complete information by using the right methods/tools
• Update the daily files of assigned customers
• Work closely with the Customer Service team to exchange detailed customer information and to foster business strategies
• Take the extra mile to engage customers

WHAT WE OFFER

• this is a 6 month fixed‑term, full time position based in Milan
• opportunity to work with a hybrid work model (we ask colleagues to be in the office 3 days per week)
• Salary range: 24-25K gross annual salary based on experience
• working hours: Mon. to Fri. 9.00 - 18.00

OUR HIRING PROCESS

• A quick chat with one of our Talent Acquisition team members
• An interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
• A case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders and it will be done in our Milan office.
• A final chat with Simone (our CEO) where he will share and assess the Scalapay Values