People & Culture Officer, P2, FT, #00136777, Rome Common Services Center (CSC), Rome, Italy

About the role

People & Culture Officer – Rome Common Services Center (CSC) – supports the Chief of Common Services in managing HR services for UNICEF and WFP staff in Rome, ensuring compliance with local regulations and organizational policies.

Responsibilities

• Support onboarding, offboarding, and HR transactions for staff and consultants.
• Prepare and manage consultancy contracting, including requests, amendments, and extensions.
• Track HR service transactions and timelines to meet service standards.
• Provide HR information and clarification on procedures, entitlements, and protocols.
• Maintain onboarding materials, welcome booklets, and communication templates.
• Coordinate visa, residence permit, duty travel, and protocol requests with partners.
• Manage entitlement-related requests and maintain accurate HR records.
• Prepare employment verification letters and HR confirmations.
• Coordinate with internal HR colleagues, GSSC, and service providers to ensure accurate information exchange.
• Support coordination with WFP and other partners on HR matters.
• Share routine HR updates (e.g., public holidays, deadlines) with staff.
• Assist with staff briefings, onboarding sessions, and information clinics.
• Support HR data collection, reporting, and basic analysis to improve service delivery.
• Contribute to SOP development and maintenance, as needed.
• Supervise support staff: plan work, review outputs, and ensure compliance with UNICEF policies.

Education

• University degree (Bachelor’s) in Human Resources Management, Business Management, International Relations, Social Sciences, or a related field.

Experience

• Minimum 2 years of progressive, relevant HR experience in an international organization with shared or common services.
• Experience applying HR policies, procedures, and entitlements.
• Experience managing consultancy contracting processes.
• Supervisory experience providing client services to a large office (HQ or regional).
• Experience analyzing HR data to support decision‑making and improve service delivery (asset).
• Experience developing and maintaining standard operating procedures (asset).
• Knowledge of UN–UNICEF HR policies and procedures (asset).
• Knowledge of host‑country administration requirements (visas, residency, protocols) (asset).

Competencies

• Nurtures, Leads and Manages People
• Demonstrates Self Awareness and Ethical Awareness
• Works Collaboratively with Others
• Builds and Maintains Partnerships
• Innovates and Embraces Change
• Thinks and Acts Strategically
• Drives towards impactful results
• Manages ambiguity and complexity

Equal Employment Opportunity

UNICEF encourages applications from all qualified candidates, regardless of gender, nationality, religion, or disability. The organization promotes an inclusive workforce and accommodates applicants with disabilities throughout the recruitment process.