Performance And Service Senior Professional

La posizione è aperta all’interno del team di Generali Italia.In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we’re looking for a Performance and service senior professional.The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.The *performance and service senior professional* plays a key role in the Service Level monitoring and in driving process improvement for Anti-Financial Crime and Anti-Money Laundering service:* Ensuring ownership and oversight of timely reporting cycles and delivering high-quality insights to senior management;
* Leading and supportingthe execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center, overseeing the validation and the analysis of operational and performance data;
* Providing end-to-end operational support, ensuring robust documentation governance and accurate and reliable tracking of dataKey Responsibilities:* Own and oversee SLA compliance identifying deviations and proposing and driving corrective actions* Provide actionable, management-ready insights to improve processes and subsequently lead the implementation the initiatives, with a continuous improvement approach* Coordinate local teams across Shared Service locations for data collection, input and validation* Own the preparation of performance review meetings and periodic KPI reports* Provide analytical support for benchmarking and productivity tracking, ensuring data reliability and comparabilityMain activitiesFor selected geographies in the scope of the Shared Service:* Manage outsourcing performance and ensure compliance with defined SLAs and KPIs* Actively contribute to the development and maintenance of the performance governance model* Lead and support continuous improvement projects, ensuring robust data analysis and effective monitoring of implemented actions* OverseeSLA adherence, identify anomalies and escalate deviations to the management* Own the organization and preparation of dashboards and performance reports (KPIs, SLAs, cost, productivity) for periodic reviews and governance meetingsAcross geographies for the full scope of the shared service:* Drive the activation of selected standardization initiatives* Facilitate and promote knowledge sharing and adoption of best practices* Oversee and ensure quality in the consolidation and formatting of periodic dashboards and KPI packsTechnical capabilities* Solid and proven understanding of shared service operations and performance governance models* High analytical accuracy, strong attention to detail and ability to synthesize large data sets into management ready outputs* In-depth knowledge of KPI and SLA frameworks and performance reporting principles* Advanced proficiency in data analysis and visualization tools (e.G.. Power BI. Tableau, Excel) and in MS Office suiteStrategic capabilities* Strong problem-solving mindset and capacity to identify trends and improvement areas* Strong attention to detail and operational task ownership* High level of collaboration and communication skills to interact with SSC peers and management* Curiosity and proactive attitude to drive process standardization and efficiency gainsIdeal background* Bachelor’s degree in Economics, Statistics, Business Administration or related field* Extensive experience (10-15 years) in transformation projects in operational environments, or in performance management and reporting roles. Previous experience in PMO roles highly valued* Professional proficiency in written and spoken EnglishEssere Partner di Vita è la nostra ambizione: ogni giorno vogliamo essere al fianco dei nostri clienti prendendoci cura delle loro vite e dei loro sogni. Questo per noi è Più di un Lavoro.Siamo parte di un importante Gruppo internazionale con oltre 82 mila persone in tutto il mondo e più di 68 milioni di clienti.Siamo tra i principali player globali del settore assicurativo: l’innovazione e la sostenibilità sono nel nostro DNA.Generali Italia è l’assicuratore più conosciuto in Italia con oltre Є28 miliardi di premi totali, 15 mila dipendenti e una rete capillare di 40 mila distributori, oltre ai canali online e di bancassurance. A Generali Italia fanno capo Alleanza Assicurazioni, Das, Genertel e Genertellife, Generali Welion, Generali Jeniot e Leone Alato, oltre alle attività della Business Unit Cattolica.Il Gruppo Generali offre delle interessanti opportunità di arricchimento professionale in un contesto lavorativo caratterizzato da:Cultura aziendale solida e aperta, modi di lavorare innovativi, formazione e affiancamento a supporto di un inserimento efficaceAmbiente di lavoro inclusivo in cui ognuno si sente accolto, libero di esprimere al meglio la propria identità, le proprie idee e le proprie capacità: perché siamo Più che diverse, Persone UnicheQualità dei processi e iniziative per le nostre persone, che ci distinguono come Top Employer.