Predictive Maintenance Operations Manager
Descrizione dell'offerta
Company Overview:
Stellantis is a leading global automaker and mobility provider that offers clean, connected, affordable and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company.
The driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work.
With industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders.
Mission
The main target of the Predictive Maintenance program is to predict quality failures before they happen and act preventively . Using Predictive Maintenance for specific failures will lead to warranty costs reductions and customer satisfaction increase. This program will use huge amounts of data collected over the air from all connected vehicles and AI algorithms for predictions. The operation manager will be responsible for conducting the operations for one or more use cases.
Activities
The overall objective is to build an operational Predictive Maintenance program and to operate it making sure to reduce warranty costs, increase customer satisfaction and limit the disturbance of our customers.
Under the leadership of the Predictive Maintenance Program director, the predictive maintenance operations manager:
• Will be responsible for selecting the issues (failures) to be used for predictive maintenance (for which the predictive operations will save warranty spending and increase customer satisfaction)
• Will be responsible to check the pattern definition of the selected failures , the data collection relative to this failure and pattern.
• Will support the teams building the algorithms of detection from a quality (business side)
• Will be responsible for building the business case for the selected failure and prepare a decision to start the operations of predictive maintenance for this failure.
• Will be responsible to plan an operate the test phase, the ramp-up and the full operations for the selected failure.
• Will be responsible to monitor the performance of the algorithms and the performance in the field (precision, recall, on-time….).
• Will be responsible to monitor the savings, the customer inconveniences, and related KPIs and propose to act on the operations when needed (stop, limit, revise criteria…)
• Will be responsible to ensure all stakeholders are align on the criteria, the messages, the communication channels, the operations at dealers with Brands, customer care, After-sales, quality, PDT…
Responsibilities
Financial data: under the leadership of the program manager, will be responsible to propose decisions up to several millions €.
Degree of autonomy:
• Manages their activity, makes necessary decisions within their responsibilities and in compliance with company operations
• Ensure a good coordination with all stakeholders.
Reporting:
• Reports actions and results to Predictive Maintenance Project director.
Functional relationships:
• Will coordinate team members in multiple entities to contribute to deploy predictive maintenance use cases (PDT, Quality, Aftersales, customer care, SWBU, AI & ICT teams, brands….).
Knowledge
Required knowledge:
• BS in Engineering or preferably a master’s degree in engineering, international profile
• 3+ years of experience in product quality (quality in the field, troubleshooting, root cause analysis, recall & campaigns ) required
• Experience in data project required, experience in use of OTA data is a plus.
• Strong communication skills
• Able to work in a cross-functional and international environment.
• Fluent English (written & spoken) required, and a second language desired (French / Italian)
At Stellantis , we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
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