PROCESS COORDINATOR CUSTOMER CARE MANAGEMENT | posizione internazionale [sede Italiana: Valdeng[...]

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!

TASKS

• analyze existing processes within Customer Care Management
• identify areas for improvement based on customer needs
• standardize processes and systems internationally
• design and introduce new processes and systems
• prepare, interpret, and present analytical results with impact evaluations (e.g., customer benefits, cost savings)
• coordinate priorities for process changes and optimization initiatives
• document processes and create relevant test cases

Requisiti

EXPERIENCE & SKILLS

• solid experience with process management and optimization methodologies
• familiarity with customer service operations
• ability to use KPIs for process analysis
• previous experience in process documentation
• strong analytical and technical mindset
• team-oriented with excellent conceptual and problem-solving skills
• enjoy working in intercultural teams
• comfortable in fast-paced, dynamic environments

ENVIRONMENT

As a key player in our international CCM matrix organization, you will:

• work in an international matrix organization collaborating closely with colleagues
• help shape the international CCM with the responsibility to improve the customer journey, balancing costs and impact on customers

WHY JOIN US?

• Have a passion for Customer Service
• Be part of a major transformation journey and influence change from the inside
• Enjoy flat hierarchies, an open culture, and an international work environment
• At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!