Descrizione dell'offerta
To enhance its team, Artemest is looking for a clear-thinking, organized and enthusiastic self-starter to work in a dynamic environment. The person will be responsible for supporting the Trade & Design team on all Order & Project Management processes.
What will be your key responsibilities?
- Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions;
- Activate procurement processes when orders are validated;
- Provide excellent customer support (in English) through emails and calls;
- Understand customers’ requests and use problem solving skills to meet their expectations;
- Interact with our network of Italian artisans to negotiate the best solution for the company and its clients;
- Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
- Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management);
- Suggest retention initiatives and contribute to improve customer loyalty;
- Continuously evaluate internal customer care processes and propose business development initiatives;
- Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management;
- Understand client needs to provide tailored solutions and ensure high levels of customer satisfaction;
- Support the Trade & Design team with the evaluation of project requirements (e.g. certifications);
- Assess technical requirements prior to production activation with supplier network;
- Liaise with Trade & Design team on Project Development;
- Assist on the organization of production timelines & monitor supply when orders are confirmed;
- Assist on procurement processes.