Product Support Expert IDEAL - French Speaking

Product Support Expert IDEAL - French Speaking

Date: Apr 22, 2026

Location: Breganze, IT

Workplace Type: Onsite

Important Notice: Please submit your application/CV in English.

AGCO’s Technical Services department is committed to supporting customers and dealers by providing expert diagnostics, maintenance tools, and training. It ensures maximum equipment uptime through advanced service technologies, such as Tech Connect and AGCO EDT, and a global network of skilled technicians.

Your Impact

Provide technical support as part of the core Customer Support team to drive fast resolution of issues reported from the field/farmers/internal AGCO employees.

Dealer and Customer Support: Provide expert-level support to dealers and customers, especially during the start of the season, ensuring a smooth and successful launch with highly knowledgeable personnel.

Complex Case Resolution: Assist dealers in resolving highly complex technical issues when local resources have been exhausted.

Field Setup and Optimization: Support the setup and fine‑tuning of combined in the field across various crops and conditions, including hands‑on assistance for new dealers and VIP customers.

Promoting Advanced Technologies: Drive awareness and understanding of digital and advanced combined technologies.

AGCO Systems Support: Provide guidance and troubleshooting for AGCO systems, including warranty processes, TechConnect, diagnostic tools, and special tools.

Global Collaboration: Offer support to other regions worldwide, sharing expertise and best practices.

Issue Escalation and Feedback: Utilize EWFR to report issues directly to Product Support at the factory and collaborate on effective solutions.

Factory-Level Investigations: Lead investigations into complex cases that require factory visits and deeper technical analysis.

Field Kit Installations (Limited Scope): Provide limited support for installing field solutions in controlled environments.

Your Experience and Qualifications

Strong knowledge of Agricultural Business & product, including mechanical and electrical systems.

Familiarity with service and parts management practices, along with the farm machinery dealer network.

Solid understanding of mechanized agriculture and land preparation techniques.

Excellent interpersonal skills and commercial awareness to support customer and dealer interactions.

High proficiency in PC usage, including Microsoft Office and other relevant digital tools.

Fluent written and verbal communication in both English and French.

Benefits

Attractive, fair remuneration including participation in a bonus scheme.

Balance of work, family and free time due to flexible working hours and the possibility of remote work.

Private health insurance with partial coverage of some medical expenses.

Canteen with meal allowance.

Your Workplace

You will work in onsite mode from our Breganze site.

We value inclusion and recognition of diverse workforce, committed to building a team that includes various experiences, backgrounds, cultures, and perspectives.