Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used within large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focused on specific industries or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects, including conducting workshops, analyzing requirements, developing solution designs, documentation, and training.
• Work closely with project managers, team members, and clients to ensure smooth project implementation and transition.
• Deliver services independently and collaboratively, managing multiple work streams and defining project deliverables.
• Lead project quality assurance activities and adhere to escalation and change control procedures.
• Analyze requirements, develop proposals, and create functional prototypes addressing client needs.
• Manage or serve as technical lead on projects of varying sizes, understanding customer challenges and providing strategic solutions.
• Analyze large data sets, produce documentation, and ensure customer satisfaction through quality deliverables.
• Maintain activity reports, keep stakeholders informed, and complete end-of-project documentation.
• Transfer knowledge and provide training during and after projects.
• Develop detailed project plans, validate statements of work, and categorize requirements.

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors, and understanding TTPs.
• Develop detection content and use cases within NetWitness for various data sources.
• Create advanced queries, alerts, dashboards, and reports to identify threats and anomalies.
• Assess customer visibility gaps and recommend improvements.
• Support sales scoping and contribute to technical course development and content QA.
• Participate in lab deployments, upgrades, and customer training events, including webinars.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking/security infrastructure and data flow analysis.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in logs, events, packets, and incident analysis.
• Experience with collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Awareness of threats, security trends, and policies.
• Excellent presentation and interpersonal skills.
• Professional-level English skills, both spoken and written.
• Federal security clearance is a plus.