Professional Services Consultant

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As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagement opportunities, focusing on industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across complex projects.
• Conduct workshops, analyze requirements, develop solutions, document, and train customers on NetWitness solutions.
• Collaborate with project managers, team members, and customers to ensure smooth project execution and transition.
• Deliver services independently and in teams, coordinating with sales and other personnel.
• Manage multiple work streams, define deliverables, and ensure projects adhere to methodologies, margins, and SOWs.
• Lead quality assurance activities, including technical reviews, and manage escalation procedures.
• Possibly manage or lead small to medium projects or workstreams within larger projects, understanding customer challenges and providing strategic solutions.
• Analyze data, prepare documentation, and deliver high-quality work products to ensure customer satisfaction.
• Maintain activity and progress reports, keep stakeholders informed, and complete project documentation and knowledge transfer.
• Create detailed project plans, review SOWs, and categorize requirements.

Technical Responsibilities

• Assist customers in threat hunting and detection capabilities.
• Track threat actors and their TTPs.
• Develop detection content and use cases within NetWitness for various security tools.
• Create queries, alerts, dashboards, and reports to identify potential threats and anomalies.
• Assess visibility gaps and recommend improvements.
• Support customers in enhancing detection capabilities and investigating attacks.
• Contribute to sales project scoping and technical guidance.
• Develop and maintain training content, assessments, and lab environments.
• Participate in webinars, public training, and content quality assurance.

Required Experience/Qualifications:

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure.
• Ability to analyze data flow in network topologies.
• Strong communication skills, both verbal and written.
• Analytical and problem-solving skills.
• Understanding of logs, events, packets, and incidents.
• Experience with collection methods like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Knowledge of security threats, trends, and policies.
• Excellent presentation and facilitation skills.
• Professional-level English proficiency.
• Federal security clearance is an advantage.