Professional Services Consultant

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As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking an individual with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. You will provide technical and consultative leadership for complex engagements, focusing on industry or service offerings.

Responsibilities

1. Provide technical and consultative services on NetWitness solutions across various complex projects.
2. Conduct workshops, analyze requirements, develop solution designs and recommendations, document, and train customers on NetWitness solutions.
3. Collaborate with project managers, team members, and customers to ensure smooth project execution and transition.
4. Deliver services independently and in team settings, working with sales and clients.
5. Manage multiple project streams, define deliverables, and adhere to methodology, margins, and SOW requirements.
6. Lead quality assurance activities, including technical reviews, and follow escalation and change control procedures.
7. Possibly manage or serve as a technical lead on projects, understanding customer challenges and providing strategic solutions.
8. Prepare and submit activity, progress, and end-of-project reports, and provide knowledge transfer and training.
9. Create detailed project plans, validate SOW, and categorize requirements.

Technical Responsibilities

1. Enhance customer capabilities in threat hunting and detection.
2. Track threat actors and their tactics, techniques, and procedures (TTPs).
3. Identify threat groups and their tools and methods.
4. Advise on cybersecurity best practices, including threat intelligence, hunting, and analysis using NDR, EDR, and SIEM.
5. Develop detection content and use cases within NetWitness for various security tools.
6. Create advanced queries and alerts for threat detection.
7. Develop dashboards and reports to identify threats and suspicious activities.
8. Assess visibility gaps and recommend improvements.
9. Assist in increasing detection capabilities and investigating attacks.
10. Support sales project scoping and provide technical guidance.
11. Contribute to the development of technical training courses and assessments.
12. Participate in labs, content QA, and maintain instructor documentation.
13. Assist with lab deployments and upgrades.
14. Deliver webinars and participate in customer training events as needed.

Required Experience and Qualifications

1. Understanding of logging mechanisms for network, security solutions, servers, and databases.
2. Knowledge of networking and security infrastructure.
3. Ability to detail data flow in network topologies.
4. Strong communication skills, including verbal, written, listening, and presentation skills.
5. Analytical thinking and problem-solving skills.
6. Proficiency in distinguishing logs, events, packets, and incidents.
7. Experience with collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
8. Knowledge of threats, security trends, and policies.
9. Excellent presentation and interpersonal skills.
10. Professional-level English speaking and writing skills.
11. Federal security clearance is a plus.

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