Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. You will provide technical and consultative leadership on complex engagements, focusing on industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across complex projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate with project managers, personnel, and clients to ensure smooth project implementation and transition.
• Deliver services independently and as part of a team, managing multiple work streams and defining deliverables.
• Lead project quality assurance activities and adhere to escalation and change control procedures.
• Analyze requirements, develop proposals, and provide strategic solutions addressing client needs.
• Manage or act as technical lead on projects, understanding customer challenges and providing long-term strategies.
• Analyze large data sets, produce documentation, and ensure customer satisfaction.
• Maintain activity reports, keep stakeholders informed, and complete end-of-project reports.
• Provide knowledge transfer and training, and develop detailed project plans and statements of work.

Technical Responsibilities

• Assist customers in threat detection and hunting, tracking threat actors, and understanding TTPs.
• Develop detection content, use cases, queries, alerts, dashboards, and reports within NetWitness.
• Assess visibility gaps and recommend improvements, working with incident response teams.
• Support sales project scoping and contribute to technical course development.
• Participate in lab and content QA, maintain instructor documentation, and assist with lab deployments and upgrades.
• Deliver webinars and participate in customer training events.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking/security infrastructure and data flow analysis.
• Strong communication, analytical, and problem-solving skills.
• Proficiency in logs, events, packets, and incident analysis.
• Experience with collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Awareness of threats, security trends, and policies.
• Excellent presentation and interpersonal skills.
• Professional-level English communication skills; federal security clearance is a plus.