Professional Services Consultant

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As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking an individual with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. You will provide technical and consultative leadership on complex engagements, focused on specific industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across complex projects.
• Conduct workshops, analyze requirements, develop solution designs, document, and deliver training on NetWitness solutions.
• Collaborate with project managers, personnel, and customers to ensure smooth project implementation and transition.
• Deliver services independently and within team environments, working closely with sales and clients.
• Manage multiple work streams on complex projects, define deliverables, and adhere to methodologies, margins, and SOWs.
• Lead quality assurance activities, including technical reviews, and understand escalation and change procedures.
• Manage or serve as technical lead on small to medium projects, understanding customer challenges and providing strategic solutions.
• Prepare and submit activity reports, maintain documentation, and provide knowledge transfer and training.
• Create detailed project plans, review SOWs, and categorize requirements.

Technical Responsibilities

• Assist customers in threat hunting and detection capabilities.
• Track threat actors and their TTPs.
• Identify threat groups and their techniques, tools, and processes.
• Provide input on cybersecurity best practices, especially related to threat intel, hunting, and analysis tools.
• Develop detection content and use cases within NetWitness for various security data sources.
• Create advanced queries and alerts for threat detection.
• Develop dashboards and reports for threat identification.
• Assess visibility gaps and recommend improvements.
• Support customers in increasing detection capabilities and investigating attacks.
• Contribute to sales project scoping and provide guidance.
• Assist in developing technical training content and assessments.
• Participate in lab and content quality assurance.
• Maintain instructor documentation and prepare lab use-cases.
• Assist with lab deployments and upgrades.
• Deliver webinars and participate in customer training events.

Required Experience/Qualifications:

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure.
• Ability to analyze data flow in network topologies.
• Strong communication skills, including verbal, written, and presentation.
• Analytical thinking and problem-solving skills.
• Proficiency in logs, events, packets, and incidents.
• Knowledge of collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Understanding of threats, security trends, and policies.
• Excellent presentation and facilitation skills.
• Professional-level English communication skills.
• Federal security clearance is a plus.