Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking an individual with deep industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across diverse projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate with project managers, team members, and clients to ensure smooth project execution from initiation to completion.
• Manage multiple work streams, define deliverables, and ensure projects adhere to approved methodologies, margins, and statements of work (SOW).
• Lead quality assurance activities, including technical reviews, and follow escalation and change control procedures.
• Analyze requirements, develop prototypes, and create proposals to meet evolving client needs.
• Serve as technical lead on small to medium projects or workstreams within larger projects.
• Understand customer business challenges and develop strategies aligned with long-term goals.
• Analyze large datasets, produce accurate documentation, and deliver quality work products to ensure customer satisfaction.
• Maintain activity and progress reports, keeping stakeholders informed and completing end-of-project reports.
• Provide knowledge transfer and training during and after project completion.
• Create detailed project plans following project management standards, validate SOW, and categorize requirements appropriately.

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors, and understanding TTPs.
• Provide input on cybersecurity best practices, especially related to threat intelligence, threat hunting, and analysis using NDR, EDR, and SIEM tools.
• Develop detection content, use cases, queries, alerts, dashboards, and reports to identify threats and suspicious activities.
• Assess visibility gaps and recommend improvements, collaborating with incident response teams.
• Support sales scoping and guide technical aspects of NetWitness solutions.
• Contribute to the development of training courses, assessments, and lab content, including deployment and upgrade support.
• Participate in webinars and public training events as needed.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Good knowledge of networking and security infrastructure, with the ability to detail data flows.
• Strong communication skills, including verbal, written, listening, and presentation abilities.
• Analytical and problem-solving skills.
• Proficiency in logs, events, packets, and incident analysis.
• Knowledge of data collection methods such as Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Awareness of current threats, security trends, and policies.
• Excellent presentation and workshop facilitation skills.
• Professional-level English proficiency in speaking and writing.
• Federal security clearance is a plus.