Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge and technical expertise to assist customers in gaining market share and improving operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on specific industries or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate with project managers, team members, and clients to ensure smooth project execution and transition from start to finish.
• Manage multiple work streams, define deliverables, and adhere to project methodologies, margins, and scope of work (SOW).
• Lead project quality assurance activities and ensure proper escalation and change control procedures are followed.
• Validate requirements, develop prototypes, and create proposals addressing client needs.
• Serve as technical lead on small to medium projects or workstreams within larger projects.
• Understand customer challenges and provide strategic solutions aligned with long-term goals.
• Analyze data, prepare documentation, and deliver work products to ensure customer satisfaction.
• Maintain activity and progress reports, keep stakeholders informed, and complete end-of-project reports.
• Provide knowledge transfer and training throughout projects.
• Develop detailed project plans and review statements of work.

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors, and understanding TTPs.
• Develop detection content and use cases within NetWitness for network, endpoint, and log analysis.
• Create advanced queries, alerts, dashboards, and reports to identify threats and anomalies.
• Assess visibility gaps and recommend enhancements.
• Support sales project scoping and provide guidance.
• Contribute to technical course development, assessments, and content quality assurance.
• Assist with lab deployment, upgrades, and content creation for training purposes.
• Participate in webinars and public training events as needed.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking/security infrastructure and data flow analysis.
• Strong communication, presentation, and interpersonal skills.
• Analytical and problem-solving skills.
• Proficiency in logs, events, packets, and incident analysis.
• Experience with collection methods such as Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Awareness of threats, security trends, and security policies.
• Excellent workshop facilitation skills and professional English communication.
• Federal security clearance is a plus.