Professional Services Consultant

As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with deep industry knowledge and technical expertise to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focused on industry or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various projects, including workshops, requirements analysis, solution design, documentation, and training.
• Collaborate with project managers, team members, and clients to ensure smooth project execution from start to finish.
• Manage multiple work streams, define deliverables, and ensure projects adhere to approved methodologies, margins, and scope.
• Lead quality assurance activities and follow escalation and change procedures.
• Analyze requirements, develop proposals, and address evolving client needs.
• Possibly serve as technical lead on projects, understanding customer challenges and providing strategic solutions.
• Analyze data, produce documentation, and ensure customer satisfaction.
• Maintain activity reports, keep stakeholders informed, and complete end-of-project reports.
• Conduct knowledge transfer and training during and after projects.
• Develop detailed project plans and validate statements of work.

Technical Responsibilities

• Assist customers in threat hunting and detection, tracking threat actors and their TTPs.
• Develop detection content, use cases, queries, alerts, dashboards, and reports within NetWitness.
• Identify gaps in visibility and recommend improvements.
• Support sales scoping and guide technical development of training content.
• Participate in lab setup, upgrades, and content quality assurance.
• Deliver webinars and participate in public training events as needed.

Required Experience / Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure, data flow analysis.
• Strong communication, presentation, and interpersonal skills.
• Analytical and problem-solving abilities.
• Proficiency in logs, events, packets, incidents, and collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Awareness of threats, security trends, and policies.
• Professional English communication skills; federal security clearance is a plus.