Professional Services Consultant

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As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership for complex engagements, focusing on industry or service offerings.

Responsibilities

1. Provide technical and consultative services on NetWitness solutions across various complex projects.
2. Conduct workshops, analyze requirements, develop solution designs and recommendations, document, and train customers on NetWitness solutions.
3. Collaborate with project managers, team members, and customers to ensure smooth project implementation and transition.
4. Deliver services independently and in team settings, working with sales, personnel, and clients.
5. Manage multiple work streams on complex projects, define and produce deliverables, and adhere to project methodologies and budgets.
6. Lead quality assurance activities, including technical reviews, and manage escalation and change procedures.
7. Possibly serve as technical lead on smaller projects or workstreams of larger projects, understanding customer challenges and providing strategic solutions.
8. Analyze data, prepare documentation, and ensure customer satisfaction through quality work products.
9. Maintain activity reports, keep stakeholders informed, and complete project documentation and training.
10. Develop detailed project plans and validate statements of work (SOW).

Technical Responsibilities

1. Assist customers in enhancing their threat detection and hunting capabilities.
2. Track threat actors and associated TTPs.
3. Identify threat actor groups and their techniques, tools, and processes.
4. Provide input on cybersecurity best practices, especially regarding threat intelligence, threat hunting, and analysis using NDR, EDR, and SIEM tools.
5. Develop detection content and use cases within NetWitness for network, endpoint, and log analysis.
6. Create advanced queries and alerts for detecting adversary actions.
7. Develop dashboards and reports for threat identification and analysis.
8. Assess gaps in customer visibility and recommend improvements.
9. Support customers in increasing detection capabilities and investigating attacks.
10. Assist in sales project scoping and provide technical guidance.
11. Contribute to the development of technical courses, assessments, and content QA.
12. Maintain instructor documentation and prepare lab use-cases and deployments.
13. Participate in webinars and customer training events as needed.

Required Experience/Qualifications

1. Understanding of logging mechanisms for standard network, security solutions, servers, and databases.
2. Strong understanding of networking and security infrastructure.
3. Ability to analyze data flow within a topology.
4. Excellent communication skills—verbal, written, listening, and presentation.
5. Analytical thinking and problem-solving skills.
6. Proficiency in distinguishing logs, events, packets, and incidents.
7. Knowledge of collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
8. Awareness of current threats, security trends, and policies.
9. Excellent presentation and workshop facilitation skills.
10. Professional-level English speaking and writing skills.
11. Federal security clearance is an advantage.

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