Professional Services Consultant

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As one of the most established cybersecurity companies in the world, we at NetWitness are dedicated to helping our customers and partners protect their organizations from cyberattacks. Our products and incident response services are used by large enterprises, governments, and militaries for incident response and threat hunting.

We are seeking a candidate with in-depth industry knowledge of the business environment and technical solutions to assist customers in gaining market share and increasing operational efficiencies. The role involves providing technical and consultative leadership on complex engagements, focusing on specific industries or service offerings.

Responsibilities

• Provide technical and consultative services on NetWitness solutions across various complex projects.
• Conduct workshops, analyze requirements, develop solution designs and recommendations, document, and deliver training on NetWitness solutions.
• Collaborate with project managers, team members, and customers to ensure smooth project implementation and transition.
• Deliver services independently and as part of a team, working closely with sales, other personnel, and clients.
• Manage multiple work streams, define and produce deliverables, and adhere to project methodologies, margins, planning, and scope.
• Lead project quality assurance activities, including technical reviews, and follow escalation and change procedures.
• Possibly manage or serve as technical lead on small to medium projects or workstreams within larger projects, understanding customer challenges and providing strategic solutions.
• Analyze large data sets, produce documentation, and ensure customer satisfaction.
• Maintain activity and progress reports, inform stakeholders of issues, and complete end-of-project documentation.
• Prepare detailed project plans, validate statements of work, and categorize requirements.

Technical Responsibilities

• Assist customers in threat detection and hunting capabilities.
• Track threat actors and their TTPs.
• Develop detection content and use cases within NetWitness for various data sources.
• Create advanced queries and alerts for threat detection.
• Develop dashboards and reports to identify threats and anomalies.
• Assess visibility gaps and provide recommendations.
• Support customers in increasing detection capabilities and investigating potential attacks.
• Contribute to sales project scoping and technical training content development.
• Participate in lab and content quality assurance.
• Maintain instructor documentation and develop lab use-cases.
• Assist with lab deployments and upgrades.
• Deliver webinars and participate in customer training events as needed.

Required Experience/Qualifications

• Understanding of logging mechanisms for network, security solutions, servers, and databases.
• Knowledge of networking and security infrastructure.
• Ability to analyze data flow in network topologies.
• Strong communication skills, including verbal, written, listening, and presentation abilities.
• Analytical thinking and problem-solving skills.
• Understanding of logs, events, packets, and incidents.
• Experience with collection methodologies like Syslog, SNMP, ODBC, LEA, FTP, SFTP.
• Knowledge of threats, security trends, and security policies.
• Excellent presentation and workshop facilitation skills.
• Proficiency in professional English communication.
• Federal security clearance is an advantage.