Program Manager II, Pickup and Return Points (PARP)

Program Manager II, Pickup and Return Points (PARP)

The Amazon North America Pickup & Return Points team is looking for a Program Manager to join us in supporting Amazon’s automated, secure, self‑service package delivery solution in Mexico. In this role, you’ll have the opportunity to support a wide variety of partners that range from regional businesses to large commercial partners.

Our team is dedicated to creating a delivery experience that delights customers while providing a value‑add service to our business partners. We are seeking a seasoned Program Manager for our commercial Locker and Counter team that can help us expand our strategic relationships with key partners. In this role you will support our existing portfolio, build and optimize our processes, and advocate internally across partner teams on behalf of our customers. We will be relying on you to raise the bar for our customer experience, efficiency, and profitability. You will be expected to confidently operate in a fast‑pace and often ambiguous environment.

A day in the life: Day‑to‑day, you own relationships with Mexico’s commercial partners, acting as their primary point of contact, resolving escalations, and driving adoption of Amazon programs. Internally, you collaborate with Product, Operations, and Program teams to surface partner feedback, identify network quality gaps, and influence roadmap priorities. You track partner health metrics, lead improvement initiatives, and ensure performance standards are met across the network. This role solves the gap between external partner needs and internal execution, ensuring Mexico PARP scales efficiently while delivering a high‑quality customer experience.

Basic Qualifications

• Bachelor’s degree
• 3+ years of program or project management experience
• 3+ years of working cross‑functionally with tech and non‑tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in English

Preferred Qualifications

• 3+ years of driving end‑to‑end delivery, and communicating results to senior leadership
• 3+ years of driving process improvements
• Experience working with nascent products/services in new markets
• Experience with ambiguity and thriving in a constantly changing environment
• Salesforce skills including reporting, dashboard creation, and account maintenance
• Previous experience presenting independently to C‑suite of external partners

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.