Project Customer Success Manager

Experteer Overview

As a Project Success Manager at Soldo, you drive customer value realisation from onboarding through adoption and measurable outcomes. You lead cross-functional, multi-month implementation projects in B2B SaaS, ensuring successful ramp-up and business impact. You collaborate with Onboarding Specialists and commercial teams to align delivery with customer goals, translating technology into operational success. This role offers a chance to shape adoption at scale within a fast-growing fintech-friendly environment.

Retribuzione / Benefits

• Lead and deliver customer implementation and adoption projects, ensuring successful ramp-up and value realisation
• Coordinate with Onboarding Specialists and commercial teams to secure a smooth start and continued engagement
• Drive adoption and measurable outcomes over 6–12 months post-activation
• Collaborate with Account Executives or CSMs to manage commercial relationships and expansion opportunities
• Coordinate multiple stakeholders and cross-functional work streams, maintaining accountability and progress
• Apply change management and adoption methodologies to ensure technology delivers business value
• Analyse data to track value realisation metrics and progress toward milestones

Responsabilità

• Proven experience in customer-facing project delivery within a B2B SaaS environment
• Strong track record leading multi-month adoption or rollout projects (mid-market or enterprise)
• Ability to coordinate multiple internal and external stakeholders and drive accountability
• Solid understanding of change management and adoption methodologies
• Strong analytical and problem-solving skills to interpret data and track value realisation
• Excellent relationship-building and communication skills with senior stakeholders (e.g., Finance Directors, CFOs)
• Highly organised, process-oriented, and capable of managing timelines and milestones
• Experience using CRM and project management tools (e.g., Salesforce, Asana) to track progress

Requisiti fondamentali

• uncapped commission
• private healthcare coverage
• lunch vouchers
• career development budget
• training and mentoring programmes
• flexible working