PROJECT MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

Job Overview

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!

Responsibilities

• Initiate, plan, lead, control, deliver and successfully complete strategic cross‑divisional and international projects and programs.
• Coordinate priorities and resources across different countries and teams, ensuring timely and effective delivery.
• Introduce and tailor project management methods (Lean, Scrum, Waterfall) based on each project’s needs.
• Set up and lead decision‑making boards, challenge stakeholders, and leverage synergies to create business value.
• Create business cases, evaluate cost‑benefit, and make decisions that boost our international growth.

Environment

• Contribute significantly to shaping the future structure and strategy of our international service landscape.
• Work in a highly dynamic, international team with flat hierarchies and direct communication.
• Collaborate with colleagues and stakeholders from France, Germany, Italy, and Poland.
• Be involved in transformation initiatives, bringing together diverse perspectives and cultures.
• Have the autonomy and freedom to define and implement new tools, methods, and project styles.

Requirements

• Completed university degree or commercial apprenticeship.
• Solid experience in managing complex, international and cross‑functional projects.
• Proven ability to think both strategically and operationally with an entrepreneurial mindset.
• Analytical mindset and ability to build and assess business cases.
• Inspiring project leader and a strong communicator who empowers and motivates teams, building trust quickly and leads with empathy, integrity, and authenticity.
• Enjoy guiding diverse teams, fostering creativity, and driving projects with passion and vision.

Why Join Us?

• Have a passion for Customer Service.
• Be part of a major transformation journey and influence change from the inside.
• Enjoy flat hierarchies, an open culture, and an international work environment.
• Join a company that stays ahead by thinking differently and values agile minds who turn a “can’t do” into a “can do”.

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution.