Project Manager

About the Role:

We are seeking a dynamic and client-focused Client Engagement Manager to drive seamless collaboration between our organization and our valued clients. This role is primarily external client-facing and requires a strategic mindset to manage mid-to-long-term planning effectively. The ideal candidate will be adept at handling complex client communications, leading planning initiatives, managing project roadmaps, and ensuring smooth execution of deliverables.

Key Responsibilities:

Client Communication & Relationship Management:

• Act as the primary point of contact for external clients, fostering strong, trust-based relationships.
• Manage and streamline communication channels between clients and internal teams to ensure transparency and alignment.
• Address client concerns, provide solutions, and proactively identify opportunities for improving client satisfaction.

Strategic Planning & Workshop Facilitation:

• Lead and facilitate planning or requirement workshops, ensuring alignment on project goals, scope, and deliverables.
• Collaborate with clients and internal stakeholders to define project objectives, success criteria, and execution roadmaps.
• Gather and analyze client requirements, translating them into actionable insights for internal teams.

Project & Product Planning:

• Develop and maintain integrated project/product increment/release plans, incorporating dependencies across multiple workstreams.
• Ensure alignment of delivery plans with business goals, addressing risks and mitigating roadblocks proactively.
• Drive execution excellence by collaborating with project managers, product owners, and engineering teams.

Status Reporting & Stakeholder Communication:

• Manage and oversee project status updates, ensuring timely reporting to clients on progress, risks, and key milestones.
• Prepare and deliver structured reports, dashboards, and presentations that highlight performance metrics and insights.
• Facilitate decision-making through data-driven reporting and stakeholder engagement.

Internal Operations & Reporting:

• Serve as the primary contact for internal Ascendion reporting and operational activities.
• Work closely with internal teams to ensure compliance with organizational standards, processes, and governance frameworks.
• Provide leadership with insights and recommendations to improve efficiency and drive strategic initiatives.

Key Qualifications & Skills:

• Communication Skills: Exceptional verbal and written communication skills, with the ability to manage client relationships effectively.
• Strategic Thinking: Ability to operate with a long-term planning perspective and drive structured execution.
• Project Management: Experience with Agile, SAFe, or other project management methodologies is a plus.
• Analytical Ability: Strong problem-solving and analytical skills to drive data-backed decision-making.

About us

Ascendion is a Global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey.

We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” (EngineeringAI) methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital.