Quality Assurance Manager Global Markets

Quality Assurance Manager Global Markets – Bolton Food, Cermenate, IT

Overview

We are looking for a Quality Assurance Manager Global Markets to join our Quality Department in the Bolton Food business unit based in Italy.

How You Make the Difference

You will act as a key link between customers and internal teams, leveraging technical expertise and a solution‑oriented mindset to enhance quality performance and deliver reliable, compliant products.

Agenda

• Act as the technical point of contact for customers on quality, food safety, and product specifications.
• Manage customer technical requests and coordinate with internal teams (Quality, Plant QC, Regulatory, and Operations) to validate information.
• Handle customer and consumer complaints end‑to‑end, including root cause analysis and corrective actions.
• Support customer audits and technical visits.
• Prepare and maintain customer technical documentation.
• Monitor quality performance and contribute to continuous improvement of customer service processes.

Your Team

You will become part of the Quality Team in Cermenate Plant, reporting to the Chief Quality Officer.

What Makes You a Great Fit

• Master’s degree in Food Technology or similar.
• 5+ years of experience.
• Knowledge of quality and regulatory standards ISO 9001, GFSI, HACCP (ISO 22005, MSC and Social Accountability considered a plus).
• Advanced in MS365 Office.
• Professional proficiency in Italian and English (Spanish is a plus).
• Strong technical leadership and analytical thinking skills.
• Ability to manage projects and multiple priorities effectively.
• Clear communication skills and ability to work cross‑functionally.
• Continuous improvement mindset with a strong focus on innovation.

What’s In For You

• Work location: Cermenate (CO) Italy
• Mobility: 25%
• Contract type: Permanent
• Working hours: Full Time
• Company canteen
• Remote working: Standard business hours with remote working options available

We promote an inclusive working environment and welcome applications regardless of gender, age, background, or other personal characteristics. These positions are open to candidates who meet the age requirements established by applicable legislation.