Quality Assurance Manager – W/M

Experteer Overview

In this role you lead quality performance for Fine Jewelry and Home & Accessories across the US and Europe, ensuring product excellence and compliance. You’ll supervise production and supplier quality, drive preventive quality assurance, and manage a team to foster continuous improvement. You’ll partner with cross-functional teams to address quality risks early and support robust industrialization of new products. Your work enables Tiffany to sustain premium standards while scaling quality across the value chain.

Retribuzione / Benefits

• Lead quality activities across internal and external operations to meet Tiffany & Co. standards and legal requirements
• Oversee local inspection and control activities aligning with production turn-time expectations
• Monitor quality performance via audits, KPIs, and reporting; define improvement priorities to reduce defects
• Continuously review quality controls and operating practices to improve reliability and product conformity
• Lead supplier quality oversight including supplier evaluations, audits, and performance improvement actions
• Manage supplier CAPA and track corrective actions to closure with sustainable outcomes
• Drive preventive quality assurance by assessing upstream risks across supplier capability, production readiness, specs, and testing methods
• Support root cause analysis and quality improvement initiatives with global cross-functional teams
• Lead and develop a team of 8, fostering accountability, collaboration, and continuous learning
• Act as a key quality partner to product development, manufacturing, and suppliers to ensure measurable, sustainable quality in production
• Contribute to new product readiness by identifying quality risks early and supporting robust industrialization

Responsabilità

• Engineering degree or Master in quality/manufacturing or equivalent
• Min 8 years of experience in production quality, supplier quality, or similar roles
• Experience in luxury/jewelry goods or high-value manufacturing environment
• Fluent in English; Italian or French preferred
• Analytical and strong problem-solving skills
• Flexible, adaptable to changing prioritiesAbility to build effective partnerships with suppliers and cross-functional teams; excellent communication and team spirit
• Strong organizational and time management skills
• Advanced MS Office skills
• Weekly travel to external/internal manufacturing facilities