Quality Claim Analyst

Position Summary

The Quality Claim Analyst is responsible for managing and analyzing customer claims related to product quality issues. This role is crucial for investigating claims, determining root causes, collaborating on corrective actions, and ensuring that customer expectations for quality are met, while also minimizing potential impacts on business.

Responsibilities

• Claim Investigation: Review, document, and investigate customer claims regarding product quality issues, analyzing data to identify root causes.
• Data Analysis and Reporting: Gather and analyze data related to claims, including defect rates, return reasons, and recurring issues; prepare reports for management.
• Corrective and Preventive Actions: Collaborate with cross‑functional teams (e.g., Quality, Production, Engineering) to implement corrective actions and preventive measures for recurring quality issues.
• Customer Communication: Act as the primary point of contact for customers regarding quality claims, providing regular updates, resolving issues, and managing customer expectations.
• Claim Documentation: Maintain detailed records of all claims, including investigation findings, corrective actions, and follow‑up status.
• Continuous Improvement: Participate in quality improvement initiatives and recommend changes based on claim data and trends to enhance overall product quality.

Qualifications

• Education: Bachelor’s degree in quality management, engineering, or a related field.
• Experience: 2–4 years in quality control, quality assurance, or customer claim handling; experience in a manufacturing or production setting is an advantage.
• Technical Skills: Proficiency in quality management systems, root cause analysis, and data analysis tools.
• Analytical Skills: Strong analytical skills to assess data, identify patterns, and determine root causes effectively.
• Attention to Detail: Ability to meticulously document and analyze claim data to ensure accuracy and thorough investigation.
• Problem‑Solving: Skilled at analyzing issues and determining root causes, enabling the development of effective corrective actions.
• Customer Focus: Dedicated to understanding and addressing customer needs, fostering positive relationships and customer satisfaction.
• Communication Skills: Effective communicator, capable of explaining technical details and updates clearly to both internal and external stakeholders.
• Time Management: Ability to manage multiple claims simultaneously, meeting deadlines and ensuring timely claim resolution.
• Adaptability: Flexible in handling a diverse range of claim issues and managing priorities in a dynamic environment.
• Process Improvement Mindset: Proactively seeks opportunities to enhance quality processes and reduce the occurrence of future claims.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affi… Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(Minority / Female / Disability / Veteran / VEVRAA Federal Contractor)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission.