Descrizione dell'offerta
COMPANY PROFILE:
We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND. The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; IVECO BUS and HEULIEZ, mass-transit and premium bus and coach brands; and IVECO CAPITAL, the financing arm which supports them all. Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 R&D centres. Further information is available on the Company’s website.
ABOUT THE ROLE: This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues An area (Dealers, country) is assigned to facilitate interactions. Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution. Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback. Fleets & products will be assigned depending on seniority.
Key Responsibilities:
Critical cases support & resolution Provide
practical guidance in case of complex high‑priority or unresolved issues , with a diagnostics focus Support the introduction of corrective actions in the field , providing & validating fast technical containment solutions Deliver advanced diagnostics on complex systems working directly with Engineering
for in‑field validation of hypotheses
Field Issue Configuration & Cross‑Functional Collaboration Guarantee that complex field issues are recorded
with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions Escalate critical issues
to Engineering, Field Quality, and Product Support with all necessary evidence Ensure Issue Master correctness
on a global level for full visibility and consistency
Dealer / Customer & Fleet Support Visit periodically strategic fleets and customers
experiencing repeated or severe issues Restore customer confidence with clear communication
and expert technical actions with expected timelines Understand usage conditions
(mission profile, terrain, load, application) to support accurate analysis
Dealer / Customer Voice Representation Gather technical inputs from customers , fleet managers, drivers and dealer technicians as internal ambassador for uptime & satisfaction Translate real world usage conditions
(load, terrain, climate, application type, driving pattern) into actionable technical insights Communicate the true customer impact ; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally
Launches, Training & Knowledge Transfer Support Early Warning
for launches of new products in the field on selected fleets Provide technical feedback
to training teams based on emerging issues Coach dealer and customer technicians
on updated diagnostics procedures and best practices
Requirements: Educations: mechanical/electrical/management engineering degree Previous experience: at least 3 years in automotive sector Languages: fluent English; french knowledge will be considered a plus Nice to have: INCA/MDA and Canalyzer knowledge
Salary informations: Applied Contract: CCSL Contratto Collettivo Specifico di Lavoro Iveco Group Grade: 2° gruppo professionale Salary range: euro 39950 - 47000
ABOUT THE ROLE: This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues An area (Dealers, country) is assigned to facilitate interactions. Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution. Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback. Fleets & products will be assigned depending on seniority.
Key Responsibilities:
Critical cases support & resolution Provide
practical guidance in case of complex high‑priority or unresolved issues , with a diagnostics focus Support the introduction of corrective actions in the field , providing & validating fast technical containment solutions Deliver advanced diagnostics on complex systems working directly with Engineering
for in‑field validation of hypotheses
Field Issue Configuration & Cross‑Functional Collaboration Guarantee that complex field issues are recorded
with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions Escalate critical issues
to Engineering, Field Quality, and Product Support with all necessary evidence Ensure Issue Master correctness
on a global level for full visibility and consistency
Dealer / Customer & Fleet Support Visit periodically strategic fleets and customers
experiencing repeated or severe issues Restore customer confidence with clear communication
and expert technical actions with expected timelines Understand usage conditions
(mission profile, terrain, load, application) to support accurate analysis
Dealer / Customer Voice Representation Gather technical inputs from customers , fleet managers, drivers and dealer technicians as internal ambassador for uptime & satisfaction Translate real world usage conditions
(load, terrain, climate, application type, driving pattern) into actionable technical insights Communicate the true customer impact ; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally
Launches, Training & Knowledge Transfer Support Early Warning
for launches of new products in the field on selected fleets Provide technical feedback
to training teams based on emerging issues Coach dealer and customer technicians
on updated diagnostics procedures and best practices
Requirements: Educations: mechanical/electrical/management engineering degree Previous experience: at least 3 years in automotive sector Languages: fluent English; french knowledge will be considered a plus Nice to have: INCA/MDA and Canalyzer knowledge
Salary informations: Applied Contract: CCSL Contratto Collettivo Specifico di Lavoro Iveco Group Grade: 2° gruppo professionale Salary range: euro 39950 - 47000
Candidatura e Ritorno (in fondo)
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