Quality Field Engineer

We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND. The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; IVECO BUS and HEULIEZ, mass-transit and premium bus and coach brands; and IVECO CAPITAL, the financing arm which supports them all. Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 R&D centres. Further information is available on the Company’s website.

ABOUT THE ROLE: This role combines precise field quality analysis with accurate technical escalation, ensuring issues are thoroughly documented to enable fast root‑cause identification while providing expert on‑site support for the most critical product issues

An area (Dealers, country) is assigned to facilitate interactions.

Acting as the final escalation point, it stabilizes complex cases, restores uptime, and confirms root causes through hands‑on diagnostics. Serves as a key bridge between customers, dealers, and internal functions, ensuring clear communication, accurate prioritization, and effective issue resolution.

Drives continuous improvement in product quality, reliability and customer satisfaction by bringing the Customer Voice into the organization and delivering actionable technical feedback.

Fleets & products will be assigned depending on seniority.

Key Responsibilities: Critical cases support & resolution

Provide practical guidance in case of complex high‑priority or unresolved issues , with a diagnostics focus

Support the introduction of corrective actions in the field , providing & validating fast technical containment solutions

Deliver advanced diagnostics on complex systems working directly with Engineering

for in‑field validation of hypotheses

Field Issue Configuration & Cross‑Functional Collaboration

Guarantee that complex field issues are recorded

with complete, high-quality technical data, and root causes are identified through data collected such as diagnostics logs, videos, freeze-frame, telematics data, mileage, duty cycle, and environmental conditions

Escalate critical issues

to Engineering, Field Quality, and Product Support with all necessary evidence

Ensure Issue Master correctness

on a global level for full visibility and consistency

Visit periodically strategic fleets and customers

experiencing repeated or severe issues

Restore customer confidence with clear communication

and expert technical actions with expected timelines

Understand usage conditions

(mission profile, terrain, load, application) to support accurate analysis

Gather technical inputs from customers , fleet managers, drivers and dealer technicians as internal ambassador for uptime & satisfaction

Translate real world usage conditions

(load, terrain, climate, application type, driving pattern) into actionable technical insights

Communicate the true customer impact ; downtime, towing events, safety concerns, warranty escalation directly to Quality Product Behavior and/or Manufacturing Quality Team which will be responsible to address properly internally

Launches, Training & Knowledge Transfer

Support Early Warning

for launches of new products in the field on selected fleets

Provide technical feedback

to training teams based on emerging issues

Coach dealer and customer technicians

on updated diagnostics procedures and best practices

Requirements:

Previous experience: at least 3 years in automotive sector

Languages: fluent English; french knowledge will be considered a plus

Nice to have: INCA/MDA and Canalyzer knowledge

Salary informations: #J-18808-Ljbffr