Quality Promoter

illycaffè is a Company founded in Trieste in 1933 with the mission to offer the best coffee to the world. We are globally recognized for our dedication to quality, innovation, and sustainability.

We are currently seeking a Quality Promoter – HoReCa Channel (Emilia Romagna ) to join our Global Sales Department . This strategic role will be responsible for developing illy’s quality strategy for the Horeca channel on the local market focusing on maintaining a market positioning in line with the business goals, across the assigned region.

Key Responsabilities:

• Ensure product and service quality : monitor and ensure that preparation procedures meet company quality standards.

• Technical and sales training : conduct training sessions for customers and employees on the correct use of machines and optimal product management.

• After-sales support : provide timely and professional technical assistance, either directly or by coordinating maintenance activities, resolving any quality issues and improving customer satisfaction.

• Monitoring and reporting : gather feedback on machine operation and the quality of the coffee produced, prepare reports, and propose improvements.

Requirements:

• Excellent communication skills.

• Customer service and consulting skills.

• Ability to work independently and in a team.

• Problem-solving and emergency management skills.

• Dynamism, flexibility, and adaptability.

• Education and training experience.

• Experience in the coffee industry.

• Knowledge of coffee machines.

illycaffè is a Certified B-Corp , committed to building a diverse and inclusive workplace that creates positive impact for people, communities, and the planet.