Quality Specialist

Overview

ABB distributes solutions to help industries run leaner and cleaner. This position reports to the Quality Control Manager.

Responsibilities

• Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and competent teams to achieve and exceed customer expectations while ensuring sustainable operations.
• Assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems.
• Collaborate with local functions that impact quality results to reach targets for the organizational unit and aim for world-class performance.
• Process & Product Quality: using quality data analytics from the organization to identify risks, failures, and non-conformances; improve tools and systems for recording and analyzing data.
• Develop new metrics and statistical tools to monitor KPIs, enabling better decision-making and continuous improvement (dashboard).
• Manage EQPS Project (Engagement Quality Problem Solving) and engage the local organization to improve processes and products.
• Customer Support: support the local team in managing and resolving customer complaints, ensuring timely and effective responses aligned with quality standards and customer expectations.
• Collect and arrange delivery of new materials and spare parts directly on the field; organize on-site service activities to fix issues with the customer; monitor warranty costs.
• Facilitate resolution of customer cases by following robust root cause analysis (RCA) and implementing preventive and corrective actions according to DMAIC methodology.
• Propose improvements of tools/equipment and process methodologies based on experience and technology development.

Qualifications For The Role

• At least 2 years of experience in Quality, Engineering, R&D, working as an Engineer with experience in quality, production, and development of project customer-related work.
• Sound knowledge of mechanical and electrical topics, electrical diagrams and testing equipment.
• Knowledge of MW 10, Office and Outlook and Power BI.
• Collaborative, solution-focused approach with strong written and spoken communication skills.
• A degree in Mechanical, Electrical, or Electronics is preferable; secondary school education will be considered.
• Comfortable communicating in Italian with good command of English (B1 level).
• Valid category B driving license for use in Italy.

Benefits

• Competitive compensation: attractive salary packages and performance bonuses.
• Corporate welfare: access to services and personal well-being support.
• Career development: structured career paths, individual development plans, opportunities for internal mobility (including international roles), technical and managerial training programs, mentoring, and access to global learning platforms.
• Flexibility and work-life balance: flexible hours, hybrid work options, and a strong focus on work-life integration.
• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.
• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, supporting DEI values.
• Meal allowance: access to canteen or meal-tickets to support daily lunch expenses.