Reception Manager

RECEPTION MANAGER

JOB PROFILE

ROME

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building ecosystems and unique community-centric destinations, which connect international & local travellers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.

ABOUT THE PROPERTY

The Cloud 7 Rome Hotel

Cloud 7 Roma is located in a historic building dating back to the 20th century in the heart of Rome, between Via del Corso and Via di Pietra. This boutique hotel (37 rooms) offers an immersive experience into the essence of Roman dolce vita , enriched by local culture and history.

The hotel features breakfast service, bar and quick lunch, creating a dynamic and lifestyle-driven guest experience. Cloud 7 Roma is more than a hotel: it’s a vibrant and unique space designed to inspire and surprise.

ABOUT ROME

Embark on a journey through time in the eternal city, where history comes alive at every turn.

Rome stands as a testament to over two millennia of civilization, blending ancient heritage with contemporary lifestyle. A living museum of art, culture, and architecture, it remains one of the world’s most iconic and desirable destinations.

ABOUT THE ROLE

Reporting to: Front Office Manager

Location: Rome, Italy

The Reception Manager plays a key operational and supervisory role within the Front Office department, supporting the Front Office Manager (who also acts as Hotel Manager in support of the General Manager) in ensuring smooth daily operations and excellent guest service delivery.

This role is responsible for the coordination of Front Office shifts, team supervision, and direct guest interaction, ensuring that service standards are consistently met and exceeded. The Receptionist Manager acts as a point of reference for the Front Office team during operations and contributes to maintaining a high level of guest satisfaction in a boutique hotel environment.

The position requires a hands-on approach, strong operational focus, and the ability to balance leadership with active involvement in daily reception duties.

JOB DESCRIPTION

KEY RESPONSIBILITIES

• Ensure excellent guest experience from pre-arrival to departure, delivering warm, personalized service.
• Supervise daily Front Office operations (check-in, check-out, reservations support, guest assistance).
• Coordinate Front Office team shifts and ensure proper coverage in line with occupancy and business needs.
• Support the Front Office Manager in implementing procedures, standards, and service guidelines.
• Monitor daily operations and assist in handling guest feedback, complaints, and special requests.
• Assist in preparing daily reports (occupancy, guest feedback, operational notes).
• Ensure smooth communication between Front Office and other departments (Housekeeping, F&B).

CONNECTION

• Welcome and assist VIP and repeat guests, ensuring a personalized and memorable stay.
• Act as a reference point for guests throughout their stay.
• Maintain strong internal communication across all departments.

CURATION

• Support the guest experience by promoting hotel services (bar, breakfast, quick lunch).
• Contribute to creating a welcoming and community-oriented atmosphere within the hotel.

INNOVATION

• Proactively suggest improvements to Front Office procedures and guest experience.
• Support upselling and cross-selling activities in line with hotel strategy.
• Assist in maximizing room revenue and optimizing operational efficiency.

LEADING THE WAY

• Supervise, guide, and support Front Office staff during shifts.
• Assist in training new team members and ensuring adherence to standards.
• Promote teamwork, positive attitude, and service excellence.
• Follow and promote sustainability practices within daily operations.

EXPERIENCE & SKILLS

• Previous experience as Senior Receptionist, Supervisor, or similar Front Office role required.
• Experience in boutique or lifestyle hotels is a plus.
• Fluent in English; Italian required.
• Strong operational knowledge of Front Office procedures.
• Hands-on attitude with strong problem-solving skills.
• Ability to supervise and motivate a small team in a dynamic environment.
• Guest-oriented mindset with attention to detail.
• Familiarity with PMS systems and hotel operations tools.

JOINING OUR TEAM MEANS

• Competitive Compensation: A package aligned with your experience.
• Career Growth: Development opportunities within a growing international group.
• Dynamic Environment: A hands-on role in a lifestyle boutique hotel setting.
• Collaborative Culture: A young, motivated, and service-driven team.