Receptionist front desk

BRIEF ROLE DESCRIPTION

The Front Office Agent is the heart of the guest experience at our 5-star hotel. You are the first and last person our guests see, setting the tone for their entire stay and leaving a lasting impression. This isn't just a desk job—it's about creating a seamless and luxurious journey for every person who walks through our doors.

MAIN DUTIES AND RESPONSIBILITIES

• Ensure that all guest preferences noted in the reservation are recorded and honoured.
• Collaborate with Housekeeping and Maintenance to ensure the guest room is ready for arrival.
• Welcome guests at check-in and check-out while adhering to service standards.
• Actively promote hotel services and amenities such as room upgrades, dining and SPA experiences
• Manage guest requests in person, via phone, or through email/WhatsApp.
• Respond to every guest need with courtesy and attention to detail.
• Stay updated on local attractions and provide information on hotel services.
• Actively collaborate with all departments to ensure a smooth and high-quality service.
• Demonstrate a collaborative attitude and a team-oriented approach, contributing to a positive and professional atmosphere.
• Precisely and carefully handle front office administrative tasks, including cash management and maintain guest records in compliance with GDPR.
• Be ambassador of our company values: Sustainability, Authenticity and Gracefulness
• Be willing to cover night shift once a month
• Your direct supervisor will assign you additional tasks as needed

REQUIREMENTS

• English: C1 , italiano: C2. A third language is a plus
• Previous experience of at least 2 years in a similar role within a luxury hotel or resort is preferred
• References
• Proficiency in hotel management systems (i.e. Opera Cloud) and Microsoft Office Suite.
• Flexibility to work shifts, including evenings, weekends, nights and holidays.

OUR OFFER

• Fixed term working contract of 7 months as from June 2026 according to CCNL Settore Turismo (Federalberghi)
• 40 hours per week over 5 days with two rotating days off.
• Discount equal to 50% in our sister hotels’ Restaurant
• Internal training on operational procedures and introduction to the Relais & Châteaux circuit.
• Training on Quality assessment and sector regulations.
• Welfare credit provided based on guest satisfaction.
• Company canteen.
• Uniform and uniform laundry service.

No lodging facilities

Workplace: Via Bolognese, 89 - Firenze