Regional Manager - Italy (FTC)

Regional Manager - Italy (6 month FTC)

(Ideally located in North East - Bergamo, Brescia, Cremona, Veneto)

We are seeking a recent graduate who has gained hands‑on experience as a Store Manager or Shift Supervisor during their studies—ideally within the restaurant or retail sector. This is an excellent opportunity to step into a field sales role with a globally recognised sushi brand.

What you'll do:

• Guarantee performance delivery of individual points of sale in your region
• Coach and support your region of franchise partners to operate in the most cost‑efficient way possible and to deliver maximum profitability for their business
• Implement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region
• Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality
• Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions
• Being the key contact for the retailer at local and regional level
• Responsible for the renewal of existing contracts with the retailer
• Be a source of information on new retail concepts, developments in the retail sector and competitors

Driving Performance

• To drive sales revenues by detailed management of all kiosk KPIs to include:
• L4L performance metrics – total revenue
• Range / variety analysis and implementation of correct product mix
• Waste management to maximize product availability
• Track TOP 20 best sellers availability
• Average transactional value
• Marketing campaign participation results >90%
• Check the quality of product (Visual and Weight)
• Check the respect of the recipes (Weight) to control COGS
• Ensure that the tasting in place twice a day
• Control the hygiene basics rules during your visit
• Control that all the partner team is wearing Uniform, gloves and Kmask
• Ensure Partners utilise production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demand
• Establish proactive sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times
• Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis
• Organise internal sales competitions to increase partner engagement of sales measurement and activities
• Ensure all Franchise partners have completed sales and customer experience and tasting training on the e‑learning platform

Retail Relationship Management

• General business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues)
• Conduct one or two retailer business reviews per year per retailer
• Be the Sushi Daily brand representative at the local level with retailer
• Communicating important updates, performance success and marketing plans etc.
• Work closely with our retailers to ensure and protect brand consistency at all levels

Franchise Partner Relationship Management

• Ensure you visit each of your franchise partners once a month
• Each visit is recorded in GEMBA
• Gain the trust of our franchisees and do your utmost to ensure they’re job satisfaction
• Spend time on your visits coaching our franchise partners on how best to optimise their business and help them create action plans to impact their business performance
• Conduct a business review with your franchise partners twice a year and a follow up action plan
• Assure the respect of the global contract agreement at the local level
• Meaningful introductions of new partners into retail management to ensure relationships get off to a strong start
• Make sure training around store regulation has been followed with success
• Be involved in creating clear and defined documentation on processes and kiosk operations to ensure smooth transition of kiosk take overs by new partners

Brand Excellence

• Carry out monthly store visits to your franchise partners
• Coach partners on corrective actions where quality may have slipped, make sure they understand the reasons behind this
• Check marketing campaigns are being deployed correctly across your region’s kiosks to achieve a participation rate of 90% for your region
• Make sure that our global company standards of performance are followed and implemented
• Ensure your franchise partners have completed the Compliance and product and standards e‑learning modules

(This is a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties that may be required in this role).

Benefits

• Sushi Allowance
• Wellbeing Allowance
• Birthday off
• 25 days annual leave (with national holidays on top)
• Late starts & early finish X6 of each
• Health Insurance
• Care allowance