RETAIL DIGITAL OPERATIONS PM

Experteer Overview

In this role you drive the evolution of Bvlgari’s Retail Digital ecosystem, overseeing the implementation and adoption of digital solutions across the global retail network. You act as a bridge between central and local stakeholders to translate needs into scalable solutions and to execute strategic initiatives that elevate client experience and store operations. You will contribute to the maison’s retail transformation and shape omnichannel development with a hands‑on, results‑driven approach. This is a globally visible role with a clear impact on the customer journey and operational excellence.

Retribuzione / Benefits

• Lead end-to-end Retail Digital projects from requirements to deployment and optimization
• Define and maintain the Retail Digital Operations roadmap aligned with priorities
• Drive rollout and evolution of digital tools and omnichannel services across the global DOS network
• Partner with Retail, IT, Finance, High End, and other functions to improve processes
• Gather and consolidate feedback from markets and boutiques to support user‑centric design
• Monitor project performance, user adoption and KPIs to drive continuous improvement
• Support evolution of retail processes to enhance client experience and operations

Responsabilità

• 7-8 years of experience in Digital Transformation, Omnichannel or Digital Project Management
• Master’s Degree in Management Engineering (preferred) or related disciplines
• Proven experience managing cross‑functional, international projects with business and technology stakeholders
• Strong understanding of retail operations and omnichannel processes
• Excellent analytical skills (Excel, Power BI)
• Fluency in English; additional languages a plus