Retail Sales Associate

Tenuta Toscana

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Retail Sales Associate

Tenuta Toscana, located in the heart of Tuscany, represents one of the most iconic properties in the portfolio, offering a world-class golf experience in an extraordinary natural and cultural setting.

We are seeking a knowledgeable and hands-on Retail Sales Associate, whose primary objective is to initiate excellent customer service while participating in daily shop operations including sales, merchandising, receiving and inventory management. This position also serves as a liaison between the Retail Supervisor and daily operation by developing a rapport with customers and monitoring sell through to better understand the retail needs and report feedback regularly.

Main duties and responsibilities:

• Drive sales through building member relationships and maintaining knowledge of brands in the store and current fashion trends in the region.
• Assist and service members and their guests with all retail purchases, returns and special orders.
• Work directly with Retail Supervisor on guidance for merchandising and rotating displays on a regular basis
• Assist Retail Supervisor in managing receipt flow process of merchandise purchases through POS and On-Order maintenance and floor rotation policies
• Ensure company packaging standards are upheld and implement special touches like gift-wrap, thank-you notes, etc.
• Ensure proper procedures are followed for all POS transactions including markdowns and employee discounts.
• Monitor and drive sales to meet monthly revenue budgets through promotion and customer service, receipt flow management, floor rotations, retail events, etc.
• Follow monthly physical inventory procedures under the supervision of the Retail Supervisor.
• Monitor best sellers and core stock items regularly and communicate immediate inventory needs to Retail Supervisor.
• Follow company standards and procedures regarding discounts and employee purchases.
• Assist Retail Supervisor as requested with any special requests relating to retail.
• Monitor levels of all retail supplies: packaging, tagging supplies, etc. and communicate to Retail Supervisor when running low on supplies

Requirements :

• 1-3 years of retail operations and customer service experience
• Basic knowledge of the boutique/specialty retail industry as it relates to hospitality and private club environments
• Excellent communication skills and ability to sell and create rapport with customers
• Knowledge of Excel and other Microsoft Office applications
• Basic understanding of retail math and financials

Benefits:

• Full-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)
• Meals provided both during working hours and on days off
• Uniforms and laundry service provided
• Ongoing training to enhance personal and professional development
• Discounts on dining, wellness, and sports activities available at the resort and estate
• Accommodation with free Wi-Fi can be arranged upon request for those coming from outside the area

This research is addressed to candidates of both genders with reference to Italian Law 903/77 and Law 125/91.

This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. xdwybme You must possess the legal right to work in Italy.