Risk Manager, Selling Partner Identity Verification (SPIV)

Risk Manager, Selling Partner Identity Verification (SPIV)

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse, as well as providing world‑class support and building loyalty with Amazon’s millions of selling partners (3P and 1P). The Selling Partner Identity Verification (SPIV) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms, deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us can contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer‑centric company.

We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Manager with a background in risk/digital fraud and vendor management/risk, to lead and manage critical and high‑impact vendor investigations and decisions, fostering a team culture that’s passionate about using data insights to uncover bad actor trends and helping us ensure that customers make great purchase decisions while enabling business growth across Amazon's vendor ecosystem.

Key Job Responsibilities

• Build a risk mining culture and continuously challenge the status quo while emphasizing proactive identification of bad actors.
• Deep dive gap root causes and learn the mechanics, partner teams, and requirements.
• Create escalation paths and resolution guidelines.
• Establish standardized risk evaluation guidelines and operational procedures.
• Drive execution through priority management, stakeholder collaboration, and effective workflows while maintaining focus on both short‑term solutions and long‑term vision.
• Handle escalations and communicate effectively across all levels, both verbally and in writing.
• Manage complex problems and handle ambiguity effectively.
• Leverage SQL to analyze datasets, identify risk patterns, and inform program‑level assessments.
• Define and monitor risk tolerance levels across different abuse types and accounts.

Basic Qualifications

• 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience.
• Bachelor's degree or equivalent.
• Experience handling confidential information.

Preferred Qualifications

• 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience.
• Professional auditing qualification, or similar risk or compliance credentials.
• Experience with SQL and Excel.

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