Rooms Division Manager
Descrizione dell'offerta
THOMPSON ROMA by Hyatt
The Thompson Rome is the perfect gateway to the vibrant heart of the Eternal City. Our hotel's prime location makes it easy to explore iconic landmarks and discover the city's hidden gems.
With 69 elegantly designed rooms featuring local materials and cozy wooden floors, our guests can enjoy breathtaking views of Rome right from their window. The pure concept of Lifestyle combined with Italian hospitality.
Role description
The Rooms Division Manager at Thompson Roma by Hyatt will be responsible for supervising and coordinating the Front Office, Housekeeping, and Guest Relations departments, ensuring service excellence and compliance with the hotel's quality standards.
Main Responsabilities:
- Daily management and supervision of the Rooms Division departments (Front Desk, Housekeeping, Concierge, Guest Relations, etc.)
- Monitoring service standards and implementing effective operational procedures
- Managing and training team members
- Optimizing room occupancy and related revenue
- Handling guest relations and resolving complaints
- Coordinating with other hotel departments (Maintenance, F&B, Administration)
- Cost control, budgeting, and regular reporting
Requirements for the position
- Proven experience of at least 3 years in a similar role within properties of a comparable standard
- Excellent organizational, leadership, and problem-solving skills
- Strong communication skills and customer-oriented mindset
- Fluent in Italian and English (additional languages are a plus)
- Familiarity with hotel management software (Opera Cloud)
If you are a professional with experience and want to contribute to the success of a prestigious hotel, we invite you to send us your application.
We are excited to see how your experience and passion can make a difference in our team.