Rooms Division Manager - Tivoli President Milan at Minor Hotels Europe & Americas

Apply for

Rooms Division Manager – Tivoli President Milan Overview

Minor Hotels Europe & Americas invites experienced hospitality professionals to join Tivoli Hotels & Resorts as a Rooms Division Manager based in Milano, Italy. This is a full‑time, on‑site position with strong opportunities for career development in a global luxury brand. Key Responsibilities

Strategic Leadership & Excellence in Operations

Orchestrate all operational and administrative functions of the Rooms Division. Optimize room occupancy, revenue metrics, and departmental costs. Monitor guest satisfaction scores and reputation indexes. Conduct periodic inspections of rooms and public spaces.

Service Standards & Quality Assurance (LQA Governance)

Act as the internal authority for LQA benchmarks. Perform regular audits across Front Office, Housekeeping and Guest Relations. Translate audit findings into corrective action plans.

Elite Training & Talent Development

Create and implement bespoke training curricula. Facilitate workshops on luxury service and LQA compliance. Coach department heads to build high‑performing teams.

Immersive Guest Experience Management

Serve as brand ambassador in public and operational areas. Resolve complex guest grievances with diplomacy. Design and implement upselling strategies to enhance ancillary revenue.

Elite Team Management & Synergy

Align and elevate Rooms Division teams. Develop precise scheduling and staffing plans. Promote cross‑departmental collaboration. Set performance metrics and career progression paths.

Qualifications

Minimum five years of progressive leadership in Rooms Division or Operations at upscale or ultra‑luxury properties. Mandatory proven expertise in LQA and Leading Hotels of the World standards. Experience in staff training, curriculum design, or coaching within luxury hotels. Strong focus on quality orientation and aesthetic detail. Advanced analytical and financial acumen for translating KPIs into profitable workflows. Demonstrated inspirational leadership and conflict mediation skills. Exceptional written and spoken communication in English; proficiency in a second language highly desirable. Compensation

Gross annual salary starting at €39000, commensurate with experience and seniority. Benefits

Global exposure to 150+ nationalities. Career development with international challenges. Comprehensive training programmes. Wellbeing initiatives with flexible working conditions. Recognition programmes and memorable dates. Volunteer and sustainability opportunities. Discounted hotel rates worldwide and corporate loyalty benefits. Why Join Us?

Minor Hotels Europe & Americas fosters an inclusive workplace that values and encourages individuals from all backgrounds. We offer a supportive environment for growth, leadership, and making a difference in sustainability and community volunteering. Application

Are you ready for a new challenge? Apply now to join our team. Equal Opportunity Statement

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome people from all backgrounds and abilities.

#J-18808-Ljbffr