Sales Associate - LVMH Group

The Sales Associate works together with other sales associates and Store Management to reach the selling objectives and develop a high-quality relationship with the clients, and promote the brand Emilio Pucci.

Job responsibilities

Sales and customer service

• Manage to achieve sales goals set by the Store Manager
• Contribute to a "top level" customer service, in all aspects, to meet effectively any request of clientele
• Collect, gather and analyse CRM data to leverage the existing client database
• Develop retail excellence behaviours such as personal relationships with customers, individual follow-up of the clientele, after-sales quality issues, selling ceremony…

Visual Merchandising and Image

• Contribute to display set-up for windows and interiors, following and executing meeting guidelines communicated by Visual Merchandising Manager
• Respect carefully the behaviours expected in the Store in terms of dress code, standing, customer approach, selling ceremony

Promotion and product knowledge

• Support the promotion campaigns in the store (special events, Press presentations, …) to develop the brand, the store and the collections on a local level
• Maintain an excellent knowledge of the products and collections by taking part to special trainings organised by the Store Management and the Buying department
• Develop a very good knowledge of the Luxury market and competitors

Organization and stock

• Contribute to controlling and managing the stock, respecting the guidelines of the Maison
• Perform all requested tasks related to daily Store’s operations (petty cash, bank accounting, opening and closing financial procedures, small maintenance, etc.) together with the Store Manager

Profile

Requirements

• At least 3 years of selling experience in Luxury/Fashion industry
• Selling experience in RTW and accessories
• Excellent selling and communication skills
• Permanent care to details and result-oriented
• Positive attitude and reliable behaviour
• Computer skills and retail management system knowledge
• Fluent English and Italian (any other foreign language is a plus)