Sales Operations Analyst

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people‑first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

As a Sales Operations Analyst, you will work closely with the Sales Operations Manager to enhance operational efficiency across Italy and DACH (Germany, Austria, Switzerland) markets through process execution, data analysis, and cross‑functional collaboration.

Support & Process Improvement

• Provide day‑to‑day support to the Sales team on processes, including user questions, process guidance, and issue resolution.
• Work closely with local and central teams, gathering feedback, sharing recommendations, and alerting stakeholders to ensure alignment, consistency, and seamless execution of operations.
• Support and assist in sales target setting and compensation processes and activities.

Project Support

• Contribute to projects aimed at optimizing sales operations and enhancing business impact.
• Collaborate across Sales, Marketing, and Customer Success teams on cross‑functional projects.

Analytics & Reporting

• Support the analysis of sales performance and key KPIs.
• Build, maintain & update dashboards and reports to drive actionable insights.
• Prepare data summaries & presentations for internal meetings and business reviews.

Who you are

You Must Meet These Critical Qualifications

• 3/4 years experience supporting a sales team in an operational or analytical capacity
• Detail‑oriented, data‑driven, with a strong analytical mindset and eagerness to learn
• Proficiency in Excel/Google Sheets
• Problem‑solving mindset and curiosity to understand how processes and systems work
• Excellent communication and organizational skills
• Proactive, able to demonstrate autonomy and ownership in a fast‑paced, collaborative environment
• Native or fluent Italian and professional fluency in English

You Can Impress With These Additions

• Prior exposure to Salesforce or CRM systems is a plus
• Genuine interest in the food and restaurant industry
• Experience working in a multi‑country or regional environment

What we offer you

• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Fixed salary and bonus
• Lunch vouchers available for each working day
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Welfare allowance for school costs, elderly care, babysitting costs, transportation, travel leisure
• Amazing offices with dining, coffee points and leisure area

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone – regardless of ability, age, socio‑economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law – has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to Our HR team will review the request and respond accordingly.