Sales Supervisor - Contemporary Fashion Brand -Milan

Mode Search is supporting a contemporary women's fashion brand in the search for a dynamic and customer-focused Sales Supervisor to join their team in Milan, based at their Via Santo Spirito location. This is a very exciting time to join the company as they expand their European footprint and continue a period of significant growth. The role offers the opportunity to be part of a flagship store in one of the world’s leading fashion capitals, contributing to the brand’s success. . The Role Lead by example on the sales floor, delivering an exceptional customer experience at all times Build and maintain long-term relationships with clients to drive repeat business and clienteling initiatives Support the management team in driving sales performance through effective use of KPIs and selling tools Actively engage with customers via in-store styling, follow-up communication, and personalised service Maintain high standards of store presentation, ensuring the space reflects the brand’s image and values Participate in daily operational routines including open/close checklists, back-of-house organisation, and Division of Responsibility (DOR) execution Act as a key support for the Store Manager in coaching, motivating, and developing junior team members Contribute to a positive team environment, encouraging collaboration and a culture of feedback and continuous improvement Demonstrate strong product knowledge and communicate key collection trends to both team and clients Take ownership when working solo on store coverage, including all operational and service responsibilities

Requirements Previous experience in a retail sales or supervisor role, ideally within the fashion or lifestyle sector Proven ability to meet and exceed sales targets while delivering a best-in-class customer experience Confident, personable, and proactive with a passion for fashion and styling Strong communication skills and the ability to lead by example on the shop floor Excellent time management, organisational, and multi-tasking skills Flexible and adaptable to meet the needs of a dynamic retail environment Comfortable working with POS systems, emails, and customer communication platforms

Please send your CV to Due to the high volume of applications, only shortlisted candidates will be contacted.