Sales Support Officer

SALES SUPPORT OFFICER

ENGIE Italia invites applications for the Sales Support Officer position, based in Milan as part of the Supply & Energy Management (S&EM) business unit.

About ENGIE

ENGIE places sustainable development at the heart of its activities worldwide, spanning electricity, natural gas, energy efficiency and services. As a global leader in low‑carbon energy, we support clients on their decarbonisation journey, optimise assets and create value.

What you will do

• Follow up and monitor hedging activities for national and international industrial customers (B2B markets).
• Interface and cooperate with internal teams:
• Regulatory function to incorporate ARERA updates into billing systems.
• Billing team for IT evolutions driven by business or regulatory changes.
• Finance area for monthly closing checks.
• IT department for management and continuous improvement of internal tools.
• Credit risk and KYC‑AML teams.
• Track monthly gas and energy efficiency index updates and report into billing IT systems.
• Calculate final energy prices for invoicing and update internal CRM.
• Manage client relationships, resolving technical bill/contract queries.
• Maintain the IT portal for customer support, including contract creation, updates, and data monitoring.
• Produce forecast analyses and final reports for portfolio clients.

About You

• Minimum 2 years of experience in sales support roles within the energy commodity sector.
• Strong communication and interpersonal skills.
• Advanced proficiency in the Office suite; Power BI knowledge is a plus.
• High level of analytical and data management competence.
• Innovative, digitally oriented mindset.
• Adaptable, quick learner.
• Fluency in English (written and spoken).

About ENGIE

Working at ENGIE offers a wide range of career opportunities across more than 30 countries. We create a community-driven environment that balances economic performance with social and environmental impact. ENGIE actively cultivates diversity and inclusion and is recognised as a leader in this area.