Senior ACES Manager- SC, ATS ACES

Business Area: Operations

Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

ACES Manager

ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers to drive standardization efforts, loss identification and reduction, act as liaisons with other departments, provide process skills to the SCs, support SC productivity, support SC Kaizen Events in their areas of expertise, and run and coordinate cross‑functional projects for successful implementation across the SCs.

The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive‑deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.

Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Responsibilities

• Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish a sustainable mechanism in INSCs.
• Use the PDCA methodology to drive small scale improvements in processes.
• Use the Kaizen methodology to drive large‑scale process improvements or reduction in costs.
• Sustain roll out of CI essentials and Kaizen essentials training to managers.
• Align with WW ACES to use “Amazonian terminology for ACES tools”, develop robust systems and train operators to drive the value we expect in area organization and area readiness.

Basic Qualifications

• Bachelor's degree or above.
• Knowledge of lean techniques and Six Sigma tools.
• Experience in project/program management, inventory control, quality assurance, or Lean Six Sigma.
• Experience using data and metrics to determine and drive improvements.
• Experience in operational logistics/supply chain, manufacturing, transportation, general management or an engineering role.

Preferred Qualifications

• Experience evaluating complex processes and financial scenarios.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.