Senior Bid Manager

Concentrix Italy is looking for an experienced Bid Support Manager (BPO-oriented) to join the local management team.

The selected candidate will lead and coordinate bid activities, managing complex tenders (gare d’appalto ) and supporting pre‑sales initiatives for BPO solutions. This role requires strong commercial acumen, pricing expertise, and the ability to work cross-functionally with multiple internal Business Units.

Key Responsibilities

• Lead and manage end-to-end bid processes for BPO opportunities
• Coordinate and guide the bid team , ensuring timely and high-quality submissions
• Analyze tender requirements and formalize structured, compliant offers
• Develop compelling client value propositions and solution narratives
• Actively participate in pre‑sales activities , including client presentations and pitches
• Define and validate pricing models in collaboration with Finance and Operations
• Interface with multiple internal Business Units (Operations, Finance, Legal, HR, IT)
• Ensure governance, consistency, and compliance across all bid documentation
• Support continuous improvement of bid management processes

Requirements

• Minimum 3 years of experience as a Manager in a BPO environment
• Proven experience managing gare d’appalto / formal tenders
• Strong capability in offer formalization and bid documentation
• Solid experience in pre‑sales and client-facing presentations
• Demonstrated expertise in pricing and commercial modeling
• Ability to work effectively with cross-functional, multi‑BU teams
• Strong leadership, communication, and stakeholder management skills
• High level of organization, attention to detail, and deadline management
• Fluent Italian and good professional English

What We Offer

• RAL: €60,000 – €70,000 (based on experience)
• Annual Performance Bonus
• Meal Tickets
• Hybrid working model
• Permanent role within a global BPO leader
• Exposure to strategic, high-impact client engagements
• Collaborative and growth-oriented environment

Diversity Disclaimer:

At Concentrix, we respect and celebrate the diversity of our game-changers. We are committed to creating an inclusive environment for all employees, where diverse backgrounds and perspectives are welco