Senior Business Analyst – Business Transformation (La Spezia / Hybrid)

About the Role

We are looking for a Senior Business Analyst to join a major Business Transformation program within a debt collection company undergoing significant digital and operating model evolution (Tribes & Squads setup).

The role acts as a key bridge between Finance, Operations, Product, and IT , ensuring business needs are translated into clear requirements and delivered through agile squads.

You will play a critical role in enabling the organization to move from a traditional operational model to a more product-oriented and transformation-driven mindset .

Key Responsibilities

• Act as the main business interface within agile squads and transformation initiatives
• Gather, analyze, and translate business requirements into epics, user stories, and backlog items
• Support Product Owners and Squad Leads in prioritization and delivery planning
• Map and redesign business and operational processes (As-Is / To-Be)
• Facilitate workshops with business and IT stakeholders
• Identify inefficiencies and propose process improvement and automation opportunities
• Support testing activities, UAT, and business validation
• Ensure business readiness and support change management and adoption
• Work with Agile tools such as Jira for backlog management and tracking
• Contribute to continuous improvement of delivery processes and squad effectiveness

Required Experience

• 2+ years of experience in Business Analyst, Functional Analyst, or Transformation roles
• Strong experience in Business Transformation, Operations Transformation, or Digital Transformation
• Solid understanding of business process analysis and requirement management
• Experience working in Agile environments (Squads / Tribes)
• Experience in financial services, debt collection, banking, servicing, or BPO environments is highly preferred
• Strong stakeholder management skills in complex environments
• Hands-on experience with Jira and backlog management tools

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