Senior Client Advisor - Montenapoleone

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

As a Senior Client Advisor , you will act as a true brand ambassador, delivering an exceptional luxury experience while driving outstanding commercial performance. This role requires a highly accomplished sales professional with a proven track record in luxury retail, a deep understanding of client development, and a strong ability to build long-term relationships with local and international clientele.

You will be responsible for consistently exceeding sales objectives, mastering all key performance indicators, and cultivating a high-value client portfolio through personalized engagement strategies, private appointments, and proactive client outreach. In addition, you will play a key role in supporting boutique management by sharing best practices and contributing to the development of less experienced team members.

Key Responsibilities

Sales Excellence & Business Performance

• Consistently achieve and exceed individual sales targets while contributing to the overall boutique performance.
• Demonstrate expert knowledge of all retail KPIs, including sales productivity, average transaction value, units per transaction, conversion rate, cross-selling, and client retention metrics.
• Proactively identify and maximize every sales opportunity, leveraging both appointment-based selling and walk-in traffic.
• Drive business growth through a strategic and entrepreneurial approach to client acquisition and development.
• Maintain a strong commercial mindset, constantly seeking opportunities to elevate sales performance and client engagement.

Client Development & Clienteling

• Build, manage, and continuously develop a substantial portfolio of high-potential and high-value clients.
• Establish long‑term relationships through personalized and proactive clienteling activities.
• Organize and conduct regular private appointments, VIP experiences, and exclusive selling sessions tailored to individual client needs.
• Utilize all available CRM tools to monitor client activity, identify business opportunities, and execute targeted outreach initiatives.
• Deliver highly personalized experiences that reflect the Maison's standards of excellence and reinforce client loyalty.
• Follow up consistently with clients to drive repeat purchases and strengthen long-term engagement.

Client Experience

• Deliver an elevated and memorable luxury experience throughout every stage of the client journey.
• Act as a trusted style advisor by providing expert product knowledge and personalized recommendations.
• Anticipate client needs and create bespoke solutions that exceed expectations.
• Ensure impeccable boutique standards while maintaining a client‑first mindset at all times.
• Act as a role model within the boutique, embodying the values, service standards, and sales excellence of the Maison.
• Support the Boutique Management team by sharing expertise, best practices, and commercial insights.
• Mentor and guide junior Client Advisors, contributing to their development through coaching and on‑the‑job support.
• Collaborate with colleagues to create a high‑performing and results‑driven team environment.
• Encourage a culture of client‑centricity, accountability, and continuous improvement across the boutique.

Profile

• Significant experience in luxury retail sales, ideally within an international luxury fashion or lifestyle brand.
• Proven track record of consistently exceeding sales targets and delivering exceptional commercial results.
• Strong understanding and management of retail KPIs and performance drivers.
• Established client portfolio with demonstrated success in client acquisition, retention, and development.
• Exceptional relationship‑building, communication, and influencing skills.
• Passion for luxury, fashion, and delivering world‑class client experiences.
• Highly proactive, entrepreneurial, and results‑oriented mindset.
• Ability to thrive in a fast‑paced and demanding luxury retail environment.
• Strong team spirit and willingness to support the growth and development of colleagues.
• Fluent in English; additional languages are considered a strong asset.