Senior Client Experience & Operations Advisor

About LiveDGAP

LiveDGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide. We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world.

Our philosophy is simple: Luxury. Personal. Always.

Position Summary

The Senior Client Experience & Operations Advisor is responsible for overseeing the day-to-day operations of LiveDGAP, ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply).

This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion.

The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced international environment.

Key Responsibilities

Operations Management

• Manage all daily transportation and VIP Meet & Greet bookings globally
• Coordinate with partners, chauffeurs, airport greeters, and operational partners worldwide
• Monitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments
• Ensure all booking confirmations and operational documents are accurate and complete
• Maintain operational records, supplier databases, and service documentation
• Support event transportation planning and execution as required

Client Services

• Serve as a primary point of contact for LiveDGAP clients
• Respond to inquiries in a timely and professional manner
• Prepare quotations, booking confirmations, invoices, and service updates
• Provide proactive communication before, during, and after services
• Resolve service issues and client concerns with professionalism and urgency
• Ensure an exceptional client experience at every touchpoint

Quality Assurance

• Monitor service delivery and client feedback
• Ensure compliance with company standards and operational procedures
• Identify opportunities to improve efficiency and client satisfaction

Administrative Support

• Assist with invoicing and payment follow-up
• Support commission tracking and supplier payments
• Maintain CRM and booking systems

Qualifications

• Experience in luxury travel, aviation or transportation operations
• Strong organisational and multi-tasking skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities simultaneously
• High attention to detail
• Strong problem-solving abilities
• Professional and client-focused mindset

Languages

• Fluent English required
• Second language: Italian and/or Spanish
• Any other language an asset

Compensation and work schedule

• 5 days per week with day on the week-end (either Saturday or Sunday)
• 7:00 to 15:00 CET
• This is a free-lance position with competitive compensation

At LiveDGAP, we seek individuals who understand that luxury is not simply about transportation—it is about creating effortless experiences and lasting relationships.