Senior Customer Service Officer

About the Company

Tsunami Medical Srl is a leading company in the biomedical sector, based in the heart of the Italian Biomedical Valley.

We design and manufacture next-generation spinal implants and diagnostic solutions, leveraging advanced 3D printing technologies.

With over 20 years of experience in the global medical device market, we combine Italian craftsmanship with cutting-edge innovation, supporting healthcare professionals and commercial partners worldwide while ensuring the highest standards of quality and precision.

The Role

We are looking for a Senior Customer Care Specialist  to join our operations team at our Mirandola headquarters.

This is a key position within the organization, requiring full ownership of the order management process and acting as a strategic interface between customers, sales, production, and logistics.

The role goes beyond standard customer service, focusing on coordination, problem-solving, and continuous process improvement in an international and fast-paced environment.

Key Responsibilities

• Manage the full order lifecycle, from order entry to final delivery
• Act as the primary point of contact for international clients and distributors
• Coordinate cross-functionally with production, logistics, sales, and regulatory teams
• Monitor order status and proactively address potential delays or critical issues
• Ensure accuracy and compliance of all related documentation (Delivery Notes, invoices, export documents)
• Handle complex customer requests and escalations with a solution-oriented approach
• Contribute to the optimization of internal processes and customer care workflows

Qualifications

• Minimum 5 years of experience in Customer Care / Order Management , preferably in medical devices or regulated industries
• Strong understanding of international logistics, export procedures, and documentation
• Proven ability to manage complexity and prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• High level of accountability, precision, and problem-solving mindset
• Fluency in English (additional languages are a strong plus)
• Proficiency in ERP systems and Excel

How to apply

Send your CV to: 

or apply directly via LinkedIn.