Senior Fraud Risk Manager Operations and Governance

Global Fraud Risk Manager

We are seeking a highly motivated Fraud Risk Lead to join our Risk Management team and support the growth and optimisation of the global Fraud risk management program. In this role, the candidate will support the oversight and advisory of fraud risk management, driving OKX efforts to mitigate fraud risks across all business lines and regions.

We’re looking for an experienced fraud risk professional with proven record in leading large‑scale fraud management projects with focus on payments or digital assets. The candidate will play a key advisory role within the 2nd Line of Defense, supporting Global Fraud Risk Operations by evaluating internal processes, control design and operational effectiveness, and contributing to the development of governance frameworks and program‑level metrics.

This role requires close collaboration with colleagues across Compliance, Regional Heads of Risk, Legal, Internal Audit, Product, Customer Support, Engineering, and Payments teams to enhance and scale our fraud management strategies. This position reports to the OKX Group Head of Fraud Risk.

Responsibilities

Provide independent advisory and oversight to the 1st Line of Defense (1LOD) on fraud risk management activities, with a focus on fraud risk strategy and operations, to ensure investigations, response processes, and escalation workflows align with internal standards, policies, and regulatory expectations.

Partner with regional business, heads of risk, compliance, product, engineering, and operations teams to ensure operational processes are informed by market‑specific insights, consider local customer experience, and comply with applicable regulations — including customer protection requirements.

Support fraud risk governance by contributing to risk assessment updates, policy and standard enhancements, and inputs into board and committee reporting.

Partner with 1LOD to leverage operational insights for 2LOD reporting, integrating lessons learned into policies, control oversight, and stakeholder training.

Oversee the management and resolution of fraud risk‑related issues and incidents, ensuring timely escalation and remediation.

Lead deep‑drive reviews of operational processes and controls to assess SOP adherence, case management logic, QA outcomes, and impacts on customer experience.

Collaborate with local market Risk, Compliance, Product, Engineering, and Operations teams to ensure operational processes are informed by market‑specific insights and comply with applicable regulations, including customer protection requirements.

Monitor and challenge operational KRIs, escalation practices, QA processes, and customer treatment outcomes to ensure alignment with risk appetite and regulatory expectations.

Ensure fraud risk operations are embedded in product development, new market rollouts, and major changes, partnering closely with Product Risk Management and Fraud Operations.

Qualifications

Strong background in Fraud Risk Management with 5+ years managing or leading the design of fraud risk controls, operations or investigations in Card Products, Payments, fintech, crypto exchanges, or TradFis.

Proven ability to manage projects and influence cross‑functional stakeholders (IT, Product, Legal, Ops) in a global environment.

Strong analytical mindset with the ability to interpret KRIs and performance metrics to proactively identify fraud trends, operational risks, and control gaps.

Skilled in conducting root cause analysis of fraud incidents/issues and performing independent reviews of fraud operations processes to verify effectiveness, identify control gaps, and ensure proper remediation.

Strong knowledge of regulatory frameworks (e.g., BSA/AML, Reg E, GDPR) and the ability to translate regulatory requirements into actionable operational controls.

Comprehensive expertise in fraud typologies and emerging trends — including payment fraud, identity theft, credit fraud, insider threats, and AI‑driven fraud — across multiple products (e.g., fiat on/off ramps, cards, APMs, ACH); experience with crypto and blockchain fraud risks is highly desirable.

Benefits

Competitive total compensation package. Learning and development programmes, and education subsidies for employees' growth and development. Team building programmes and company events. Wellness and meal allowances. Comprehensive healthcare schemes for employees and dependants. More that we love to tell you along the process!